CCaaS Production Support Engineer

Position: CCaaS Production Support Engineer Location: Remote Job Description: Provide advanced production support for CCaaS platforms and integrated contact center solutions. Troubleshoot and resolve complex incidents, service disruptions, and customer-reported issues. Lead major incident management, root cause analysis (RCA), and recovery activities. Monitor system performance, platform health, and operational alerts using tools like Splunk, CloudWatch, Dynatrace, Datadog, Grafana, and Zabbix.…