CCaaS Solution Architect (Amazon Connect / Google GECX) (Louisville Metropolitan Area)

Role: CCaaS Solution Architect (Amazon Connect / Google GECX) Location: Louisville KY Contract Position Summary The CCaaS Solution Architect will lead the design and modernization of Client’s center platform leveraging Amazon Connect and/or Google Customer Engagement Suite (GECX). The role is responsible for defining target architecture, customer experience transformation roadmap, integration strategy, security compliance, and AI-enabled contact center capabilities. Key Responsibilities · Lead …