CCaaS Support Engineer

Job Title: CCaaS Support Engineer Job Description We are seeking a skilled CCaaS Support Engineer with experience preferably in Amazon Connect, and/or Genesys Cloud , any other Contact Center as a Service (CCaaS) platforms. The ideal candidate will have hands-on experience providing Level 1 and Level 2 support , including managing Interactive Voice Response (IVR) systems, call flows / routing and managing MAC requests. This role requires a proactive problem solver with a good understanding of c…