CCaaS Support Engineer - Genesys Cloud, Amazon Connect

Job Title: CCaaS Support Engineer - Genesys Cloud, Amazon Connect Job Description Job Summary: We are seeking a skilled CCaaS Support Engineer with experience in Genesys Cloud, Amazon Connect, and/or any other Contact Center as a Service (CCaaS) platforms. The ideal candidate will have hands-on experience providing Level 1 and Level 2 support, including managing Interactive Voice Response (IVR) systems, call flows / routing and managing MAC requests. This role requires a proactive problem solve…