CCaaS & Workforce Management Analyst/Administrator
Summary
Administers and optimizes contact-center software (CCaaS) and workforce-management tools to meet service-level goals and staffing needs.
Job Description Job Description About the Role CNA is seeking a detail-oriented, analytical, and solutions-focused CCaaS & WFM Analyst/Administrator to support our contact center operations, CCaaS technology, workforce management, and contact center performance. This role plays a key part in helping the teams meet service level goals, maintain staffing coverage, support contact center systems, and provide timely reporting and insights that drive operational decisions. The ideal candidate is com…