CCAI Enterprise solutions architect - Remote
Summary
Designs and integrates enterprise contact-center platforms using Google Contact Center AI and real-time agent-assist tools.
Role Summary We are seeking a Contact Center Solution Enterprise Architect to lead the strategic design, end-to-end integration, and evolution of our modern contact center ecosystem. In this high-impact role, you will define the enterprise-wide architecture for real-time contact center platforms, combining core telephony, omni-channel routing, and advanced AI specifically Google Contact Center AI (CCAI) and Real-Time Agent Assist. You will bridge the gap between business operations, telephony p…