CCBHC - Outpatient Case Manager

SUMMARY:

The Case Manager is responsible for assessing clients to determine the appropriate level of Case Management, developing and monitoring Individual Service Plans, and connecting clients with community resources. The role involves ongoing support and coordination with clients, families, and service providers to ensure person-centered care, promote independent living skills, and maintain continuity of services. Responsibilities include documentation, crisis intervention, and fostering relationships with community partners. Strong communication, organizational, and problem-solving skills are essential, along with knowledge of HIPAA, trauma-informed care, and community resources.

REPORTING:

CCBHC Case Manager Supervisor

POSITIONS SUPERVISED:

None

DUTIES AND RESPONSIBILITIES:

The Case Manager’s responsibilities include, but are not limited to:

• Triage clients to determine level of Case Management care.
• Continue to follow up with clients throughout services to ensure that service goals are addressed.
• Educate and connect clients on available resources related to Individual Service Plan.
• Maintain positive relations with community services.
• Liaison with family, friends, partners, and outside resources to create a supportive environment and ensure continuity of care.
• Promote healthy resources, and daily skills training to provide the highest quality person-centered care.
• Work closely with other members of the clinical team in addressing daily concerns, intervening if crisis intervention is required, and offering additional directives for care to provide the highest quality person-centered care.
• Assist participants in developing an Individual Service Plan to facilitate the continuity of care.
• Uphold participant confidentiality in accordance with company policies and procedures and local, state, and federal laws and regulations.
• Maintain case files and other required documentation according to agency policies
• Regularly identify and maintain relationships with new employment, housing, medical, and other community resources.
• Educate clients on how to schedule personal appointments related to services identified in Individual Service Plan
• Ensure all documentation is completed in a timely manner
• Other duties as assigned.