CCTV Control Room Operator

RemoteWatch Monitoring is an NSI Gold accredited ARC (Alarm Receiving Centre) based in Heckmondwike, West Yorkshire.

Job Description:

As part of our Control Rooms Operations team, you will be handling Security and Fire alarm activation's for both residential and commercial customers; in a calm, professional and timely manner. The role will involve escalating incidents and making outbound call to customers, engineers, and the emergency services. Applicants will need to be computer literate, have excellent communication skills, and remain confident and calm under pressure.

No previous experience is required as full training will be provided.

The role

· Monitoring of detector-activated CCTV.

· Monitoring of intruder, fire, personal attack, and lone worker alarm signals.

· Following SOPs to dispatch the appropriate response.

· Liaising with third parties such as site owners, emergency services, security firms & other official bodies.

· Receiving incoming calls.

· Message handling service.

Skills required

· Passion for customer service.

· Able to communicate in a clear and concise manner over the phone.

· Effective verbal and written communication skills.

· Accuracy and attention to detail.

· Listening skills.

Hours are 17:00 to 22:00 Monday-Friday.

Part-time