CCTV & Network Support Engineer

Salary: ฿25,000 – ฿35,000 per month

Role Summary

Provide on-site operational support for CCTV and network systems at a customer campus in Dusit District, Bangkok. The role covers day-to-day monitoring, preventive maintenance, installation, configuration, and troubleshooting to keep systems reliable and available. Work closely with the customer and technical support teams, escalating complex issues when needed.

Key Responsibilities

• Operate, inspect, and maintain CCTV and network systems across the customer campus to support reliable day to-day service. • Troubleshoot CCTV issues, including loss of camera feeds, choppy video, NVR recording problems, and network connectivity faults. • Support and troubleshoot switches, firewalls, PoE switches, Wi-Fi, LAN connections, and IP camera connectivity. • Monitor CCTV and network health, identify abnormal conditions, and take appropriate action to reduce service disruptions. • Perform scheduled preventive maintenance (PM) in accordance with the maintenance plan. • Investigate technical issues, perform initial diagnosis and corrective actions, and escalate complex problems with clear findings to the relevant teams. • Install, configure, and update CCTV and network systems according to customer requirements and approved procedures. • Prepare inspection, incident, and maintenance reports, and maintain accurate service records. • Coordinate with customer contacts, service providers, and technical support teams to resolve incidents within agreed service level agreements (SLAs). • Support related IT infrastructure activities and other relevant duties as assigned.

Qualifications • 1-3 years of experience in CCTV support, network support, IT infrastructure support, or a related technical role. • Working knowledge of CCTV systems, IP cameras, NVR/DVR recording systems, and video management systems (VMS). • Practical understanding of LAN infrastructure, TCP/IP, VLANs, switches, PoE, Wi-Fi, and basic firewall operation. • Ability to diagnose CCTV and network issues systematically, perform preventive maintenance, and recognize when to escalate. • Familiarity with incident handling, technical support processes, and clear service documentation. • Good communication and customer service skills, with the ability to coordinate with users and technical teams. • Ability to work on-site at the customer campus in Dusit District, Bangkok.

Preferred Qualifications • Hands-on experience with Hikvision CCTV products or H3C network equipment is an advantage; experience with both brands is not required. • Experience supporting CCTV and network systems in a campus or similar multi-building environment.