CCTV Operator

• Consistently offers professional, engaging and friendly service
• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Adhere to all policies as set forth by the Assistant Security Manager
• Supervise the surveillance of the closed circuit television system and supply evidence on CD as necessary
• Complete a daily shift occurrence report accurately and in its entirety ensuring that particular attention is paid to times that certain activities are performed
• Supervise all contract security personnel and daily operations
• Complete accident and incident forms accurately, in their entirety and in a timely manner
• Review Daily News and Manager on Duty reports and keep up to date with all VIP arrivals/protocols
• Security screens all individuals
• Open secured areas for authorized personnel and log activity
• Check door locks throughout the hotel
• Thoroughly investigate all vehicle accidents, alleged thefts, and other security-related incidents
• Respond to medical emergencies and assist as required
• Investigate assault complaints and investigate fully
• Respond to the hotel outlets promptly and deal with guests as needed, accurately and document entirely any such incidents
• Respond immediately and investigate fire/ emergency alarm activations
• Challenge suspicious persons and escort them off property if warranted; record any pertinent information and log it in the occurrence report
• Actively check for all security and safety hazards and document by way of a security incident report
• Implement security patrols of the hotel from the roof to the basement areas regularly during each shift; the times will be staggered daily
• All security concerns and violations will be noted, properly documented, and brought to the attention of the Assistant Security Manager
• Be knowledgeable of the hotel's lock system and perform all duties as assigned by the Assistant Security Manager; this includes being able to program a lock. In addition, all officers will immediately commence with performing a lock interrogation of a door lock on a room involved in an alleged theft or other incidents
• Receive handle all lost & found items, as per standard operating procedure
• Liaise with Law enforcement/government departments in the absence of the Assistant Security Manager

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• UK‑recognised CCTV Operator qualification (required)
• CPR certification (required)
• Previous experience in a similar security or CCTV monitoring role is an advantage
• Strong interpersonal and problem‑solving skills
• High level of responsibility, reliability and personal integrity
• Ability to remain calm, focused and courteous while responding to guest needs
• Comfortable working under pressure in a fast‑paced environment
• Strong teamwork skills with the ability to collaborate effectively across departments
• First Aid, conflict‑management training, or previous military/law‑enforcement experience is beneficial
• Secondary education (high school diploma) and/or relevant industry experience preferred

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people