CCTV Surveillance Security Officer
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About Securitas USA
Securitas Security Services USA, Inc. is a global leader in protective services, providing integrated security solutions through technology, people, and expertise. Our mission is to help make your world a safer place by delivering customized security solutions that protect people, property, and assets. Through our commitment to integrity, vigilance, and helpfulness, we create meaningful career opportunities while serving clients across a diverse range of industries.
Securitas Security Services USA, Inc. is a global leader in protective services, providing integrated security solutions through technology, people, and expertise. Our mission is to help make your world a safer place by delivering customized security solutions that protect people, property, and assets. Through our commitment to integrity, vigilance, and helpfulness, we create meaningful career opportunities while serving clients across a diverse range of industries.
Position: CCTV Surveillance Security Officer
Location: Charlotte, NC
Compensation: $19.00 per hour. Compensation is based on experience, qualifications, and applicable market factors. Comprehensive benefits may be available for eligible employees.
Location: Charlotte, NC
Compensation: $19.00 per hour. Compensation is based on experience, qualifications, and applicable market factors. Comprehensive benefits may be available for eligible employees.
What You'll Do
As a CCTV Security Officer, you will be responsible for monitoring live video surveillance systems and responding to security-related events within a Security Operations Center (SOC) environment. This position serves as a critical point of contact for clients, field personnel, and emergency responders while helping ensure the safety of people, property, and business operations. The ideal candidate is detail-oriented, customer-focused, and able to remain calm while managing multiple priorities in a fast-paced environment.
- Monitor live surveillance cameras and security systems for multiple client locations.
- Observe, identify, and report suspicious activity, safety concerns, or security incidents in accordance with established procedures.
- Respond to alarms, access control events, intrusion detections, emergency situations, and other security-related notifications.
- Evaluate incidents and determine the appropriate response based on site-specific post orders and protocols.
- Coordinate communications between clients, field personnel, law enforcement, emergency responders, and internal stakeholders.
- Document incidents and maintain detailed, accurate event logs and incident reports.
- Provide updates and status information throughout active incidents.
- Maintain and update client contact information, alarm procedures, and operational databases.
- Assist in testing and evaluating new security technologies and operational processes.
- Support departmental productivity and quality standards.
- Perform customer service-related functions, including inbound and outbound call handling.
- Assist with special projects and additional duties as assigned.
Who You Are
An ideal candidate brings:
- Strong attention to detail and the ability to maintain focus while monitoring surveillance systems for extended periods.
- Excellent verbal and written communication skills.
- Strong customer service orientation and professional demeanor.
- Sound judgment and the ability to make decisions under pressure.
- Ability to remain calm and effective during critical incidents and emergency situations.
- Strong organizational and time-management skills.
- Ability to multitask while accurately documenting events in real time.
Required Qualifications
- High School Diploma or GED required.
- Ability to communicate effectively in English, both verbally and in writing.
- Basic computer proficiency, including Microsoft Word, Excel, and Outlook.
- Ability to type a minimum of 25 words per minute.
- Minimum of one year of customer service, administrative, security, call center, or related experience.
- Ability to work in a 24/7 operational environment, including evenings, weekends, overnight shifts, and holidays as needed.
- Ability to successfully pass required background screening and pre-employment requirements.
Experience That Sets You Apart
- Previous CCTV monitoring or Security Operations Center (SOC) experience.
- Security, law enforcement, military, dispatch, or emergency communications background.
- Call center or customer service experience in a fast-paced environment.
- Experience monitoring alarms, access control systems, or video surveillance platforms.
- Familiarity with incident reporting and emergency response procedures.
- Experience working in regulated or high-security environments.
Why You Would Want to Join the Team
- Become part of a global leader in security services and technology-driven protection solutions.
- Gain valuable experience in Security Operations Center and surveillance environments.
- Develop skills in incident management, emergency response, and security technology.
- Work in a mission-critical role helping protect people, property, and business operations.
- Access opportunities for career advancement within a growing organization.
- Receive ongoing training and professional development opportunities.
- Enjoy a collaborative environment focused on safety, service excellence, and operational success.