CDSUK- Jo M - TEST - HR Business Partner
Summary: Join CDS Global as a Customer Service Representative and play a key role in supporting our team by delivering exceptional service to our clients. In this role, you'll handle customer inquiries, resolve issues, and ensure customer satisfaction with our services. This is a hybrid, regular position based in London, ideal for someone who is dependable, detail-oriented, and enjoys contributing as part of a collaborative, fast-paced team.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Resolve customer issues and escalate unresolved issues to the appropriate department.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Participate in training sessions to stay updated on product knowledge and service standards.
Qualifications:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Previous experience in customer service or a related field is desirable.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.
Physical & Scheduling Requirements:
- Training: Initial training sessions will be conducted in-office.
- Working Hours: Monday to Friday, 9 AM to 5 PM with occasional weekend shifts.
- Work Location: Hybrid model with both office and remote work options in London.
Salary: £25,000–£30,000 per annum, depending on experience and other relevant factors.
Benefits:
CDS Global offers a competitive benefits package to eligible employees, including:
- Health insurance
- Pension scheme
- Paid time off and holidays
Additional Information:
All applicants must have the right to work in the UK. Pre-employment checks will be conducted where applicable. If you’re excited about this role but don’t meet every requirement, we encourage you to apply anyway. You might be just the right fit.
As published by greenhouse · 18 questions · 3 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (6)
- Preferred First Name
- LinkedIn Profile optional
- If yes, please provide name: optional
- Desired Pay
- If yes, please indicate the company and the year you last worked. optional
- If yes, please provide name: optional
Pick from a list (9)
- Can you confirm you currently hold Right To Work in the UK without any requirement for sponsorship in the future?
- Will you need sponsorship at any point as we do not provide it.
- Are you currently 18 years of age or older?
- Were you referred by a current employee?
- Have you previously worked for Hearst or any of its entities before?
- Do you know anyone who has been or is still employed by our organisation?
- Have you any unspent criminal convictions or bind-overs, or any cautions, warnings or Reprimands?
- Have you ever served in the Armed Forces of the United States of America (including the Reserves and National Guard)? optional
- Are you a spouse or partner of someone who has ever served in the Armed Forces of the United States of America (including the Reserves and National Guard)? optional
Written answers (3)
- How did you hear about this job?
- If yes, please provide further information. optional
- This is a test optional