Cemetery General Manager - Fort Howard

Key Responsibilities:

Leadership and Team Alignment:

• Provide leadership and direction to both the Sales Manager and Operations Manager, ensuring alignment with cemetery goals and company standards.
• Foster a culture of accountability, compassion and professionalism across all departments.
• Act as a unifying presence with sales, operations and administration to ensure seamless service delivery to families.

Strategic Oversight:

• Partner with the Sales Manager to monitor and support achievement of pre-need and at-need sales goals, marketing initiatives and customer engagement efforts.
• Collaborate with the Operations Manager and Grounds Superintendent to ensure all cemetery grounds facilities and interment activities are maintained and executed with precision and excellence.
• Serve as a resource coach and sounding board for both managers to solve challenges and promote team development.

Business Management:

• Development and manage the cemetery’s annual budget, monitor expenses and drive revenue performance in collaboration with department leads.
• Review key performance indicators (KPIs) for sales, operations and administration; analyze trends and adjust strategies as needed.
• Maintain oversight and accuracy of purchase agreement, purchasing inventory, accounts receivable and recordkeeping.

Customer Experience and Community Engagement:

• Ensure every family served receives a compassionate, professional and seamless experience across all touchpoints.
• Represent the cemetery in the community, building relationships with funeral homes, churches, civic groups, local leaders and promoting a positive public image.
• Support front-line staff in resolving customer concerns and complex service situations.

Compliance and Safety:

• To coordinate all compliance activity, trust reporting, etc. directly with the Cemetery Compliance Administrator.
• Interface with the corporate accounting department as needed.
• Promote and monitor safe practices for staff and the public.
• Oversee the accuracy of records, maps, interment rights and regulatory filings.

Qualifications:

• Bachelor’s Degree in business, management or a related field preferred.
• 5+ years of leadership experience, preferably in cemetery funeral, hospitality or service-oriented industries.
• Experience managing or collaborating with multiple department leaders or cross-functional teams.
• Proficient in Microsoft Office Site; experience with cemetery or CRM software is a plus.

Skills:

• Strong leadership, collaboration and interpersonal skills.
• Business-minded with an ability to think both strategically and operationally.
• Ability to lead through influence, resolve conflicts and make decisions with empathy and integrity.

Other:

• Valid driver’s license and reliable transportation.
• Flexibility to occasionally work weekends, holidays in May or at after-hour events.
• Ability to work indoors and outdoors in varying conditions.
• Periodic walking of cemetery grounds and facilities, including uneven terrain.
• May require lifting of up to 50 lbs. on occasion.