Center Director
Position Title: Center Director – Bartholomew County
Department: Client Services
Accountable To: Executive Director of Client Services
FLSA Status: Non-exempt/ Full-time (36 Hours per week)
Results Statement: I am accountable for producing the following results:
Oversee the day-to-day operation of a Clarity center, implementing approved policies and procedures and managing all volunteers and programs necessary to meet client needs.
Essential Job Functions:
- Administration
Make prayer an integral part of the day-to-day operation of the center
Review client files, client advocate summaries, and offer suggestions and encouragement to volunteers
Oversee record-keeping and effective follow-up of clients by volunteers
Oversee scheduling of volunteers
Handle routine business calls that don’t require Client Services Directors’ assistance
Interact with Sr. Director of Client Services to relate client or staff needs, progress of center, problems, and goal setting and implementation
Complete and submit monthly reports and information required by Executive Director
Maintain records and receipts for credit card expenses and complete a monthly expense report
Job training and ongoing education to stay up to date on center issues and communicate and train those issues to volunteers when needed
Maintain the Center appearance to keep it professional
Find solutions to overcome barriers and hurdles of day to day operations
- Public Relations
Complete a minimum of 2 intentional, direct, and live contacts per month with community agencies and 1-2 connections with churches or pastors
Maintain a working relationship with agencies, physicians, churches and organizations that refer clients or accept referrals from CLARITY
Represent CLARITY to pastors and churches regarding support ministries and volunteer matters to support ministries and volunteer coordination.
Represent CLARITY to pastors, churches and organizations through meetings and speaking engagements as requested
Participate and assist in fundraising activities if requested
- Client Services
Oversee all non-medical services provided to clients
Provide non-medical services for clients when client advisors are not available
Maintain and update referral resource lists for volunteers and client use
Inform the Executive Director about needed educational materials and resources for client and volunteer use
Spend at least 6-8 hours a week covering lifelead
- Volunteer Management
Assist in recruiting, selecting and interviewing possible volunteers. Follow volunteer recruiting guidelines as set forth by Executive Director
Provide volunteer training for receptionists, client advisors and other volunteers and assist in volunteer in-services or additional volunteer training as requested.
Provide necessary supervision of volunteers who begin in-center training and orientation
Develop and nurture volunteers to follow center policies and procedures
Be available to communicate with volunteers for information, questions and assistance
Assess in an ongoing manner the performance of volunteers and follow biblical principles for confrontation when the need arises
Assess a volunteer’s effectiveness and provide feedback
- Miscellaneous Duties
Attend regular organizational meetings of CLARITY
Agree to follow and stay current on the Employee Handbook and Client Services Staff and Volunteer Policy and Procedures Manual.
Agree to attend all educational and medical training as required.
Perform other job-related tasks as assigned by the Executive Director