Center manager
Role Overview
The Center Manager is responsible for the overall performance and day-to-day operations of the center. The role involves managing staff, delivering an excellent customer experience, achieving business targets, maintaining operational standards, and ensuring compliance with company policies.
Key Responsibilities
Oversee daily center operations and ensure smooth service delivery.
Lead, train, schedule, and evaluate center employees.
Set team goals and monitor individual and center performance.
Drive admissions, sales, memberships, or revenue in line with assigned targets.
Handle customer inquiries, complaints, and escalations professionally.
Build strong relationships with customers, parents, students, or other stakeholders.
Monitor attendance, inventory, cash collections, expenses, and center records.
Prepare and submit regular operational, financial, and performance reports.
Ensure the center is clean, safe, well-maintained, and properly equipped.
Implement company policies, standard operating procedures, and quality standards.
Coordinate local marketing, outreach, and customer-retention activities.
Recruit and onboard employees in coordination with the HR team.
Identify operational issues and implement timely corrective measures.
Ensure compliance with applicable health, safety, legal, and regulatory requirements.
Qualifications and Experience
Bachelor’s degree in Business Administration, Management, Education, Hospitality, or a related field.
[3–5] years of experience in center, branch, retail, education, healthcare, fitness, or service operations.
At least [1–2] years of experience managing a team.
Experience in sales, customer service, budgeting, and performance management is preferred.
Proficiency in Microsoft Office, Google Workspace, CRM, or center-management systems.
Key Skills
Leadership and team management
Customer-service orientation
Sales and business-development ability
Operational and financial management
Problem-solving and decision-making
Strong communication and interpersonal skills
Planning, organization, and time management
Conflict resolution and stakeholder management
Data analysis and reporting
Key Performance Indicators
Achievement of revenue, sales, or enrollment targets
Customer satisfaction and retention
Team productivity and employee retention
Operational and regulatory compliance
Cost and budget management
Timeliness and accuracy of reporting
Center cleanliness, safety, and service quality
Working Requirements
Willingness to work flexible hours, including evenings or weekends when required.
Ability to remain present at the center during key operating hours.
Willingness to travel locally for meetings, outreach, or business-development activities.
What We Offer
Competitive salary and performance-based incentives
Professional development and career-growth opportunities
Supportive and collaborative work environment
Additional benefits as per company policy