Central Services Coordinator Manager
Summary:
The Central Services Coordinator Manager (CSCM), under the direction VP of Study Execution, manages the central services team, providing enterprise level remote support for clinical research sites related to protocol required activities and patient retention. The CSCM works with the Central Services team and on-site clinical staff to support study execution through data quality control, source-to-EDC transcription and data entry, query resolution, eDiary compliance, wellness and retention calls, and management of electronic records and documents scanned into the CTMS.
Essential Duties and Responsibilities:
- Train, coach, and mentor the Central Services team on processes and best practices.
- Establish and adhere to targets, goals, and accountability for the team.
- Establish and utilize organization tools and structures to enable success with eDiary compliance tracking.
- Establish and facilitate process for timely and effective facilitation of assigned remote visits, including but not limited to, medical history collection and compliance, AE/SAE collection, diary assessment, and subject stipend payment.
- Demonstrate strategies for clear and professional communication with patients in a remote setting.
- Ensure data quality of data collected by the team and transcribed by the team.
- Establish and utilize tools for tracking completed study visits at network sites, timely QC and transcription of that data into EDC, and timely query resolution.
- Ensure all team members are trained and delegated appropriately prior to study involvement.
- Establish and utilize processes for timely document management, including QC for documents scanned to site-specific CRIO repositories for placement into subject-specific source documents and recruitment profiles.
- Communicate effectively alone and as a team with sponsor and CRO partners.
- Perform other duties as assigned.
Qualifications:
- Associate’s degree (Bachelor Preferred) in healthcare or a related field preferred.
- Minimum of 2 years of experience in building and managing teams.
- Minimum of 4 years of experience working in clinical research required.
- Minimum of 2 years of experience in healthcare required.
- Comprehensive knowledge of FDA, GCP, and HIPAA as applied to clinical research.
- Skilled in computer and data collection software.
- Excellent customer service skills with internal and external stakeholders.
- A proven ability to multitask in a rapidly changing environment.
EEO Statement
Alliance Clinical Network is an Equal Opportunity Employer/Contracting Partner. We celebrate diversity and are committed to an inclusive environment for all clinicians and staff.
Accessibility/Accommodation
If you require a reasonable accommodation to apply or interview, please let us know.
ACN does not provide visa sponsorship for this role. Candidates who will require immigration or visa sponsorship at any time now or in the future (including, but not limited to, H‑1B, TN, or STEM OPT training plans) are not eligible for this role.
About the Company:
At Alliance Clinical Network, our mission is to advance medical research by enrolling diverse populations in high-quality clinical trials. We are committed to maintaining the highest standards of integrity and excellence, and to ensuring that every participant receives respectful and compassionate care. We strive to build a tightly knit, supportive and collaborative environment where our team members can thrive and make meaningful contributions to human health.