Central Team Leader - Human Resources

What You'll Do

• Partner with Central Group Leader, Staff Operations to shape the overall leadership, vision, and strategic direction of the Human Resources and Staff Operations team.
• Provide consistent leadership to direct reports through regular one-on-ones, coaching conversations, pastoral care, and clearly communicated expectations aligned to team and organizational goals.
• Develop and implement individualized growth plans for each team member, tracking progress and removing barriers to help them achieve professional and personal development goals.
• Analyze workforce and internal staffing trends (e.g., turnover patterns, talent pipeline health, market competitiveness) to inform recruitment strategies and total rewards recommendations.
• Establish, monitor, and report on key performance indicators for retention effectiveness, including turnover and churn rates, internal promotions, corrective action trends, and qualitative feedback themes.
• Present regular retention insights and strategic recommendations to senior leadership, translating data into actionable next steps.
• Equip and develop team leaders organization-wide through ongoing training, coaching, and consultation on performance management, compensation philosophy, compliance requirements, and HR policies.
• Set the vision and lead the strategy for compensation and total rewards programs that attract, retain, and reward top talent in alignment with 'smission and values.
• Own the strategy and execution of performance review cycles, including annual reviews, mid-year check-ins, and 90-day onboarding reviews, ensuring consistency and meaningful feedback across the organization.
• Build and steward critical cross-functional partnerships with Payroll, Legal, Benefits, Recruitment, and organizational leadership teams to ensure alignment and operational excellence.
• Own and evolve the employer value proposition in partnership with Benefits and Recruitment, ensuring our offerings remain competitive and compelling.
• Oversee complex employment programs and policies, including visa sponsorship (H-1B, etc.), Employer of Record(EOR) arrangements, and internship program compliance.
• Lead regular audits of critical HR processes to ensure accuracy and compliance, including average hours worked, state and federal leave administration, and payroll practice.
• Design and optimize targeted retention strategies for specific campuses, departments, or roles, partnering with the Learning Team to deploy relevant resources and development opportunities.
• Ensure full compliance with all applicable employment laws and regulations across federal, state, and local jurisdictions, proactively identifying and mitigating risk.

Skills Needed to Succeed

• Ability to self-motivate, make independent decisions, and problem solve with innovation.
• Effective at multi-tasking and time management to meet strict deadlines while remaining flexible and open to change.
• Excellent verbal, written, and oral communication skills to clearly explain complicated processes and foster partnerships.
• Effective at process and organizational management to coordinate, structure and provide vision to projects.
• Strong leadership skills and understanding on developing and guiding others.
• High School Diploma or GED.
• Bachelor’s Degree preferred.
• SHRM SCP / CP, or PHR / SPHR preferred.
• 7+ years of related work experience in Human Resources or People Operations.

Benefits We Offer

• Paid parental leave, including maternity, paternity, and adoption leave.
• Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
• Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
• Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
• Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
• Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
• Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment!
• $160 annually in development dollars for team members to invest in their professional growth.
• Casual dress and work environment.
• And much more!

Our Beliefs, Culture, and Commitment to Diversity