Centralized Purchasing Customer Manager
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- Stakeholder leadership: Build and sustain trusted relationships with the National Department of Health, Provincial Departments of Health, public-hospital executive teams, healthcare regulators, central procurement institutions, social security authorities, industry associations and relevant non-governmental or charitable organisations.
- Business growth: Identify, shape and convert centralised purchasing opportunities into a healthy, sustainable pipeline that supports achievement of annual revenue and market-development targets.
- Market and policy intelligence: Monitor healthcare policy, regulation, funding priorities and procurement developments, translating insights into clear commercial actions and risk-mitigation plans.
- Stakeholder mapping: Map decision-makers, influencers, governance structures, approval pathways and deployment processes across national, provincial and institutional levels.
- Strategic account planning: Develop long-term account and territory plans based on customer needs, budget cycles, funding sources, procurement mechanisms and competitive dynamics.
- Opportunity forecasting: Establish disciplined mechanisms to identify, qualify, prioritise and forecast opportunities, ensuring visibility of timelines, metrics (KPIs) and probability of success.
- Channel development: Partner and collaborate with local sales teams to develop and manage centralised purchasing channels, align account activity and strengthen execution across the customer journey.
- Cross-functional execution: Coordinate sales, marketing, clinical, technical, regulatory, legal, finance and supply-chain stakeholders to deliver compliant, customer-centred proposals and solutions.
- Executive engagement: Prepare persuasive value propositions, business cases and presentations tailored to senior public-sector stakeholders and procurement committees.
- Governance and reporting: Maintain accurate account plans, opportunity records, forecasts and progress reports while ensuring adherence to all applicable policies, regulations and ethical standards.