Centre Head cum IT Trainer
The Centre Head-cum-IT Trainer will manage the day-to-day operations and performance of the training centre while delivering high-quality IT and digital-skills training. The position is responsible for centre administration, team supervision, learner outcomes, stakeholder coordination, compliance, reporting and achievement of training and placement targets.
Key Responsibilities
Centre Operations
Manage the day-to-day functioning of the training centre.
Ensure the centre opens and operates according to the approved schedule.
Maintain a safe, inclusive, disciplined and learner-friendly environment.
Prepare and monitor batch schedules, trainer allocations and classroom or lab utilisation.
Ensure the availability and proper functioning of computers, internet connectivity, software and other training resources.
Maintain the centre’s assets, stock, records and infrastructure.
Coordinate repairs, maintenance and procurement requirements through authorised processes.
Ensure compliance with NIIT Foundation’s operational, branding, safety and safeguarding standards.
Team Management
Supervise trainers, mobilizers, placement executives and support staff assigned to the centre.
Allocate responsibilities and monitor individual and team performance.
Conduct regular team meetings and performance reviews.
Provide coaching and support to improve training and operational quality.
Monitor staff attendance, punctuality, conduct and adherence to organisational policies.
Escalate staffing, performance or disciplinary concerns through the prescribed process.
Promote collaboration among training, mobilization and placement teams.
IT Training Delivery
Deliver classroom, virtual and lab-based training according to the approved curriculum and session plans.
Train learners in areas such as:
Computer and digital fundamentals
Operating systems and file management
Microsoft Office or equivalent productivity tools
Internet, email and online collaboration
Digital safety and cybersecurity awareness
Data entry and workplace applications
Basic hardware, networking and troubleshooting
Employability and workplace digital skills
Other IT modules assigned under the project
Conduct practical demonstrations, exercises, projects and assessments.
Adapt training methods to suit learners with different educational and digital-literacy levels.
Provide remedial support to learners requiring additional assistance.
Ensure learners follow acceptable-use, privacy and cybersecurity requirements.
Learner Management
Monitor learner attendance, punctuality, participation and academic progress.
Ensure learners receive appropriate orientation and induction.
Identify learners at risk of dropping out and coordinate timely interventions.
Counsel and motivate learners to improve attendance, retention and course completion.
Address learner grievances promptly and escalate sensitive matters appropriately.
Promote respectful conduct, equal opportunity and a harassment-free learning environment.
Ensure incidents relating to learner safety or safeguarding are reported immediately.
Mobilization and Batch Formation
Coordinate with mobilizers to achieve enrolment and batch-start targets.
Monitor lead generation, counselling, document collection and enrolment conversion.
Verify candidate eligibility and completeness of enrolment documentation.
Ensure that candidates receive accurate information about courses, certification and employment opportunities.
Support community outreach, counselling sessions and enrolment drives when required.
Ensure that no candidate is given misleading employment or salary assurances.
Assessment and Training Quality
Conduct diagnostic, formative, practical and final assessments.
Monitor curriculum completion and adherence to approved session plans.
Observe training sessions and provide feedback to other trainers.
Review learner assignments, projects and assessment results.
Implement remedial plans for identified learning gaps.
Participate in trainer-development and standardisation programmes.
Maintain supporting evidence required for quality reviews and audits.
Placement Coordination
Coordinate with the placement team to assess learners’ job readiness.
Support resume preparation, mock interviews and workplace-readiness sessions.
Monitor interview participation, selection, joining and post-placement retention.
Ensure that learners understand job roles, salary, location and employment conditions before referral.
Review centre-level placement performance and address gaps with the project team.
Support employer visits, job fairs and recruitment drives.
Reporting and Documentation
Maintain accurate records of enrolment, attendance, assessments, certification, placement and retention.
Update prescribed systems, trackers and management-information platforms.
Prepare daily, weekly and monthly centre-performance reports.
Monitor targets and prepare corrective action plans where performance is below expectations.
Maintain documentation for audits, programme reviews and stakeholder reporting.
Ensure personal information and learner documents are stored and shared securely.
Verify the accuracy of data before submission.
Stakeholder Coordination
Coordinate with project teams, community partners, employers, vendors and local stakeholders.
Represent NIIT Foundation professionally during meetings and centre visits.
Support donor, client, government or leadership visits to the centre.
Provide timely updates on achievements, risks and operational requirements.
Develop positive relationships with local institutions and community representatives.
Financial and Administrative Controls
Monitor centre expenses within the approved budget and processes.
Maintain authorised expense records, bills and supporting documents.
Ensure that fees or payments are not collected from learners unless expressly approved.
Support asset verification and inventory audits.
Report loss, damage, misuse or suspected financial irregularities immediately.
Key Performance Indicators
Achievement of enrolment and batch-start targets.
Learner attendance, retention and course-completion rates.
Curriculum completion and assessment performance.
Certification and placement outcomes.
Post-placement retention.
Centre utilisation and operational compliance.
Team productivity and staff attendance.
Accuracy and timeliness of reports.
Audit and quality-review outcomes.
Learner, employer and stakeholder feedback.
Proper maintenance of infrastructure and assets.
Educational Qualifications
Bachelor’s degree in Computer Science, Information Technology, Computer Applications, Engineering or a related discipline.
Candidates with a relevant graduate degree and recognised IT certifications may also be considered.
Training of Trainers, centre-management or project-management certification is desirable.
Experience
Three to six years of experience in IT training, vocational education, centre management or programme operations.
At least two years of hands-on IT training experience is preferred.
Experience supervising a training centre or a small operational team is desirable.
Experience working in skill-development, education or social-impact programmes will be an advantage.
Technical Skills
Strong working knowledge of computers, operating systems and internet applications.
Proficiency in Microsoft Office, particularly Word, Excel and PowerPoint.
Familiarity with basic hardware, software installation, networking and troubleshooting.
Understanding of digital safety, cybersecurity awareness and data protection.
Ability to operate online learning, assessment and reporting platforms.
Knowledge of programming, data analytics, cloud tools or other project-specific technologies is desirable.
Managerial and Training Competencies
Strong facilitation, presentation and classroom-management skills.
Ability to explain technical concepts in simple language.
Effective team supervision, planning and problem-solving abilities.
Strong learner counselling and stakeholder-management skills.
Good verbal and written communication in English and Hindi; knowledge of the local language is desirable.
Proficiency in data reporting and performance analysis.
Ability to manage multiple priorities and meet deadlines.
Willingness to take ownership of centre-level targets and outcomes.
Behavioural Competencies
Learner-focused, approachable and empathetic.
Ethical, transparent and accountable.
Organised and attentive to detail.
Results-oriented without compromising quality or programme integrity.
Calm and solution-focused when managing operational challenges.
Committed to inclusion, safeguarding and equal opportunity.
Willing to continuously improve technical and managerial skills.