Centre Manager (Central / Commercial )

Key Responsibilities

Manage the overall day-to-day operations of the Centre, ensuring the property is maintained to a high standard.
Oversee building services, facilities, common areas, plant rooms, amenities and other shared facilities.
Conduct regular inspections to identify maintenance, safety, cleanliness and operational issues.
Develop and implement effective preventive and corrective maintenance programmes.
Monitor building systems and ensure timely rectification of defects, breakdowns and operational issues.
Ensure the Centre provides a safe, comfortable and professional environment for tenants, visitors and staff.

Serve as the primary point of contact for tenants and occupants on property and operational matters.
Manage tenant feedback, complaints and service requests, ensuring timely resolution and effective follow-up.
Coordinate tenant move-ins, move-outs, reinstatement works, renovation and fit-out activities.
Review and monitor tenant submissions to ensure compliance with building requirements and applicable guidelines.
Build and maintain strong working relationships with tenants, landlords, consultants, contractors and other stakeholders.
Coordinate with medical suite operators and other specialised occupiers to address their specific operational requirements.

Oversee the operation and maintenance of key building systems, including M&E, HVAC, electrical, fire protection, lifts, security and Building Management Systems.
Ensure planned preventive maintenance and statutory inspections are carried out within the required timelines.
Monitor the performance of service providers and ensure agreed service levels and KPIs are achieved.
Coordinate emergency response, breakdowns and urgent repairs.
Review technical reports and recommend appropriate corrective and improvement measures.

Requirements :

Hands-on experience managing commercial buildings or specialised commercial facilities.
Strong tenant and stakeholder management capabilities.
Good understanding of building systems and property operations.
Proven experience managing contractors and service providers.
Strong statutory compliance and safety awareness.
Experience working in environments with specialised operational requirements.
Ability to balance property standards, tenant satisfaction, operational efficiency and compliance.
Strong leadership, communication and problem-solving capabilities