Centre / Operations Manager (Remote / Cantonese Speaking)

We are seeking an experienced Centre Manager / Operations Manager from the enrichment or education industry to support and grow Write Edge’s Hong Kong operations.

This hands-on role covers administration, centre operations, enrolment, parent engagement, marketing coordination, projects, business development and supporting early-stage operations.

We are looking for someone who understands the Hong Kong education and parent landscape, is highly organised and administratively sharp, and enjoys taking ownership in a fast-moving environment.

Key Responsibilities

1. Centre Operations & Performance

• Support the setup and smooth running of daily centre operations

• Implement operational procedures to ensure consistency and efficiency

• Monitor basic performance indicators (attendance, enrolment interest, parent feedback)

• Flag operational challenges and propose practical improvements

2. Student Enrolment & Admissions

• Conduct enrolment consultations with parents

• Support admissions processes and trial classes

• Work with the team to test enrolment messaging, trial formats, and conversion approaches

• Provide insights on pricing sensitivity and parent decision-making

3. Customer Engagement & Relationship Management

• Build strong relationships with parents through clear communication and trust

• Handle parent enquiries and concerns professionally

• Gather informal feedback from parents on expectations, preferences, and pain points

• Support retention and referral efforts through positive parent experience

4. Marketing & Agency Management

• Coordinate with internal teams and external agencies on local marketing campaigns and promotions

• Provide market feedback to improve lead generation, messaging and enrolment efforts

• Track campaign progress and ensure timely execution

5. Projects, Workshops & Budget Support

• Support the planning and execution of workshops, events and other business initiatives

• Coordinate timelines, logistics, manpower and resources

• Support budget planning and tracking for assigned activities

Others

• Support the onboarding and integration of new hires to ensure a smooth transition.

• Work with HR to identify staffing needs and assist to recruit for different roles.

• Support special projects and initiatives related to centre operations, process improvements, marketing or business development.