Certified Medical Assistant|Certified Nursing Assistant|Registered Medical Assistant

JOB SUMMARY

The Certified Medical Assistant (CMA)/Certified Nursing Assistant (CNA) is a clinical professional who provides patient care within CMA/CNA scope of practice while supporting structured onboarding and operational consistency for newly hired staff. This role performs administrative and clinical duties in a fast-paced clinic environment while reinforcing documentation standards, patient throughput, and regulatory compliance.

The Registered Medical Assistant (RMA) is a clinical support professional who performs administrative and clinical duties within the scope of practice to support physicians and healthcare teams in a specialty outpatient setting. The RMA contributes to safe, efficient, and compliant patient care through accurate documentation, procedural support, and effective communication.

RESPONSIBILITIES

Certified Medical Assistant (CMA) / Certified Nursing Assistant (CNA) Responsibilities

Clinical Patient Care

• Assist patients by providing information, support, and professional customer service
• Verify patient identity, obtain medical histories, confirm visit purpose, allergies, medications, and vital signs
• Prepare patients for examinations and procedures, explain treatments, and ensure proper consents are completed
• Assist physicians with office procedures, injections, wound care, suture/staple removal, and post-operative follow-up
• Administer medications as directed by the provider and within CMA/CNA scope of practice

Training & Onboarding (Direct Hire Component)

• Support structured onboarding of newly hired medical assistants
• Reinforce clinic standards related to documentation, infection control, and workflow expectations
• Assist leadership in validating competencies and ensuring adherence to clinic protocols
• Promote accountability and teamwork within the medical assistant team

Clinical Workflow & Documentation

• Document patient care, communications, injections, and education accurately in the EMR (TouchWorks)
• Complete charge tickets and ensure documentation supports appropriate coding and secure record maintenance
• Facilitate diagnostic testing and prescription refill processes per provider direction and clinic protocol
• Manage administrative tasks including reports, patient communications, and daily clinical workflows
• Recognize and respond to patient emergencies according to facility policy

Safety, Compliance & Environment

• Maintain sterile technique, follow universal precautions, and comply with OSHA and clinic safety policies
• Clean and maintain exam rooms, equipment, and supplies; properly dispose of biohazard materials per protocol
• Ensure patient and staff safety, including safe transport and assistance with ambulation

Registered Medical Assistant (RMA) Responsibilities

Clinical Patient Support

• Verify patient identity and obtain medical histories, medications, allergies, and vital signs
• Prepare patients and exam rooms for procedures
• Assist physicians during examinations and office procedures
• Perform delegated clinical tasks within RMA scope of practice, including wound care, injections (as permitted), suture/staple removal, specimen collection, and patient education

Documentation & Workflow Management

• Maintain accurate, timely, and confidential documentation in the EMR
• Ensure documentation supports appropriate coding and charge capture
• Manage prescription refill requests and post-operative follow-up communication per provider direction
• Document patient communications and clinical tasks in accordance with clinic standards

Equipment, Safety & Compliance

• Maintain clean and organized exam rooms, equipment, and supplies
• Follow infection control standards, OSHA guidelines, and PPE requirements
• Ensure proper disposal of biohazard materials
• Assist with safe patient transport and mobility

Administrative Support

• Complete charge tickets and support coding processes
• Assist with clinical reports and task management
• Perform additional duties as assigned to support clinic operations

CHARACTERISTICS

Certified Medical Assistant (CMA) / Certified Nursing Assistant (CNA) Characteristics

• Demonstrates professionalism, reliability, and strong interpersonal skills
• Tactful, empathetic, and attentive to patient needs
• Demonstrates professional and effective communication in person and via phone
• Uses discretion, sound judgment, and maintains confidentiality
• Establishes credibility with physicians, staff, and patients
• Organized, resourceful, able to multitask, and takes initiative
• Committed to quality improvement and operational consistency
• Collaborates effectively within a multidisciplinary clinical team
• Maintains a professional appearance and demeanor

Registered Medical Assistant (RMA) Characteristics

• High energy, professional, and patient-focused
• Strong interpersonal and communication skills
• Maintains confidentiality, discretion, and sound judgment
• Organized, adaptable, and able to multitask effectively
• Team-oriented with a positive attitude and initiative
• Well-groomed and represents the clinic professional