Certified Medical Assistant | CMA/RMA | Iredell Urgent Care - Mooresville | FT Nights

The Medical Office Assistant is responsible for providing administrative and customer service support to ensure efficient daily operations of the medical office. This position performs clerical and front desk duties only and does not participate in direct patient care. Responsibilities include patient registration, insurance verification, appointment coordination, and maintaining accurate records. The role may involve handling sensitive patient information and require strict adherence to confidentiality standards

Job Specific Standards

1. Recognizes need for assistance and requests help when needed.
2. Greet and check in patients and visitors in a professional manner.
3. Answer and route phone calls, responds to general inquiries, and provide basic office information.
4. Performs insurance verification, confirms eligibility, and ensure required documentation is collected.
5. Documents appropriately and accurately in the medical records.
6. Collects and post fees according to protocol; prepares and balances daily financial registers and submits all forms and fees to the office manager.
7. Maintains patient files, records, and other information as requested.
8. Maintain the front desk area, ensuring it remains organized, clean and presentable.
9. Maintain confidentiality and safeguard access to PHI
10. Assisting with delegated tasks from Admin Coordinator, RN Clinical Coordinator as assigned.

Reports to RN Clinical Coordinator

Schedule: Friday, Saturday, Monday Nights (7p-7a)

Location: Iredell Urgent Care, 653 Bluefield Road, Mooresville