Certified Medical Assistant (Full-Time)

About the role

Alpha Hormones® is a premier hormone therapy and regenerative medicine clinic based in Los Angeles. We’re seeking a Certified Medical Assistant (Full-Time) to join our on-site clinical team. This is an excellent opportunity for a skilled, compassionate professional who is proficient in clinical support and has at least 3 years of hands-on phlebotomy experience. You will play a critical role in supporting patient wellness through hormone therapy, lab services, and regenerative treatments.

What you'll do

• Work on-site at the clinic and provide comprehensive front and back office support
• Greet patients warmly and professionally, creating a positive first impression
• Answer inbound calls and assist with outbound campaigns (marketing, lead follow-up)
• Perform patient intake, vital signs, rooming, and prepping for procedures
• Perform phlebotomy and specimen collection (minimum 3 years of experience required)
• Assist with musculoskeletal (MSK) injections and hormone pellet procedures
• Verify insurance eligibility (PPO and Medicare) using appropriate portals
• Update and maintain accurate patient demographics, insurance info, and medical documentation in EMR
• Schedule appointments and follow-ups, prepare patient charts for next-day visits
• Collect co-pays, process credit card/electronic payments, and send receipts
• Balance daily batches and generate end-of-day financial reports
• Support telehealth/video visit operations and assist with virtual workflows
• Assist with administrative tasks, marketing initiatives, and CRM system updates
• Ensure compliance with clinic policies, HIPAA, and OSHA safety standards

Qualifications

• Certified Medical Assistant (Required)
• Minimum 3 years of phlebotomy experience (Required)
• Strong front and back office skills, including rooming, injections, and specimen handling
• Medical billing knowledge and experience with PPO and Medicare insurance (Highly Preferred)
• Experience with CRM systems, marketing campaigns, or medical office admin (Preferred)
• Excellent written and verbal communication skills
• Outstanding interpersonal skills and dedication to exceptional patient service
• Familiarity with major insurance plans, Medicare coverage, and EMR charting
• Strong computer proficiency: video conferencing, online portals, and fast typing (≥45 WPM)
• Dependable, energetic, and flexible team player
• Willingness to work occasional evenings and Saturdays if needed
• Bilingual – Spanish-speaking (Preferred)
• California residents only – must be able to commute to our clinic location

Benefits (For Full-Time Employees)

• 401(k)
• Continue Medical Education (CME) annual stipend
• Dental insurance for the employee and dependent(s)
• Employee discount on clinic services and treatments
• Flexible spending account (FSA)
• Free parking at clinic location
• Health insurance for the employee and dependent(s)
• Health savings account (HSA)
• Life insurance
• Malpractice Insurance
• On-the-job training
• Opportunities for advancement within a growing practice
• Paid sick time
• Paid time off (PTO) including vacation and holidays
• Profit sharing
• Vision insurance for the employee and dependent(s)
• Wellness program

Schedule

• Full-time (9a-6pm Monday to Friday)
• Flexible weekday shifts
• Weekends as needed (based on patient demand or special events but very rare)

Why Join Us?

At Alpha Hormones®, you’ll have the opportunity to work in one of today’s most exciting and rapidly growing fields — regenerative and longevity medicine — while helping patients achieve meaningful, lasting improvements in their health and well-being.

We offer a positive, supportive team culture where collaboration, clinical excellence, and continuous learning are highly valued. You’ll join a fast-growing, mission-driven clinic that is recognized for delivering innovative, personalized care and outstanding patient experiences.

Why Alpha Hormones®?

• Be part of a forward-thinking clinic at the forefront of hormone optimization and regenerative medicine
• Positive, supportive, and mission-driven workplace culture
• Work with a passionate team that prioritizes patient outcomes and experience
• Access to staff discounts on wellness, aesthetics, and hormone therapy services
• Gain specialized clinical experience in a growing niche of functional and longevity medicine
• Room for career growth, cross-training, and exposure to advanced therapies