Certified Medical Assistant

Job Title: Certified Medical Assistant

Job Classification: Full-Time, Non-exempt

Work Schedule: Monday through Friday, 8:00 am to 5:00 pm

Reporting Relationship: Supervisor of Clinical Operations

Location: On-site, Atlanta GA

Primary Accountability (Job Purpose):

The Certified Medical Assistant (MA) provides vital clinical support to the medical team, ensuring continuity of care for all HEAL patients. This role is centered on patient-focused service, emphasizing the development of strong relationships, understanding individual needs, and responding promptly to concerns. The MA will also support healthcare providers in delivering high-quality care to expectant mothers, contributing to a positive and compassionate pregnancy experience. Through empathy, effective communication, and proactive problem-solving, the MA enhances the overall patient experience and upholds HEAL’s standards of care.

Essential Functions:

• Supports providers during examinations, procedures, and prenatal care.
• Performs patient intake, including vital signs, medical histories, and assessments.
• Maintains accurate and confidential Electronic Health Records (EHR).
• Administers medications, injections (IM, SQ, ID), and vaccinations as directed.
• Conducts phlebotomy, lab specimen collection, and processing.
• Prepares and maintains clean, well-stocked exam rooms.
• Educates patients on medications, diet, wellness, and prenatal care.
• Coordinates appointments, referrals, billing, and insurance verification.
• Triages patient inquiries and messages, ensuring timely provider communication.
• Calls in prescriptions and authorizes refills per provider instructions.
• Upholds HIPAA compliance and ensure a safe, secure clinical environment.
• Manages medical supply inventory and ordering.
• Implements the Patient Assistance Program in collaboration with providers and support staff.
• Provides emotional support and resources for pregnancy-related concerns.
• Demonstrates exceptional customer service and professional communication.
• Leads by example in promoting HEAL’s standards of care and service excellence..
• Performs additional duties as assigned.