Certified Nursing Assistant (CNA)/Office Support

Summary:
This is a float position under the direction and supervision of the Clinical Director, responsible for providing both in-office clerical support and Caregiver (CNA) support in the client’s home when an individual or family member cannot meet this responsibility.

Responsibilities include:
Caregiver Support:

• Provides personal attention to the sick, disabled and aged to help provide and maintain physical and emotional comfort, and to assist the individual toward independent living.
• Follows the plan-of-care to provide safe, competent patient care
• Help the patient to maintain good personal hygiene and assist in maintaining a healthy, safe environment. May perform only those functions specified for each individual patient.
• Perform routine housekeeping tasks to create a safe and comfortable environment for the patient, as instructed by the professional nurse.
• Plan and prepare nutritious meals, markets when instructed to do so by the nurse
• Responsible for arranging transportation to and from appointments
• Assist the patient with ambulation as ordered by the physician/allowed practitioner and approved and supervised by the nurse.
• Assist Therapy personnel as needed with rehabilitative processes.
• Encourage the patient to become as independent as possible according to the nursing care plan.
• Attempt to promote patient's mental alertness through involvement in activities of interest and providing or arranging for social interaction
• Provide emotional and psychological support to the patient and other members of the household and establish a relationship with patient and family which transmits trust and confidentiality.
• Report any change in the patient's mental or physical condition or in the home situation to the supervising Nurse, other Registered Nurse or Clinical Director
• Documents observations and services in the individuals’ patient record.
• Completes service notes daily for patients and submits same within 72 hours.
• Prepare a visit report promptly and incorporate same in the clinical record weekly.
• Confirm on a weekly basis the scheduling of visits so other necessary visits can be coordinated.
• Work with personnel of other community agencies involved in the patient's care as directed by the nurse.
• Provides additional services as assigned

Qualifications:

• At least 1-year experience in Home Health, Skilled or Long-Term-Care setting preferred
• Valid Driver's License
• Understanding & respect of patient's rights including ethics and confidentiality of care
• Possess empathy for the needs of the ill, elderly, injured, frail and impaired

Administrative Support:

• Performs client follow-up calls, ensuring exceptional customer service
• Assist with the coordination and scheduling of Nursing Supervisor’s for in-home visits
• Provides front office coverage as needed, manages switchboard, greets visitors, answers inquiries and provides direction; maintains office cleaniness ensuring a neat-organized welcoming
• Provides administrative support for Agency personnel including filing, photocopying, creating Microsoft office documents, coordinating travel arrangements, scheduling appointments with internal and external parties, sorting and distributing correspondence, maintaining database records
• Provides additional supports for the Human Resources, Client Intake and Staffing Coordinator as needed
• Maintains a high level of privacy and confidentiality per HIPAA regulations
• Maintains strong attention to details and follow up
• Performs additional duties as assigned

Qualifications:

• Knowledge of administrative and clerical procedures and systems is a must, including Word, Excel Powerpoint and Outlook, and ability to learn or navigate other systems.
• Proficient in managing files, records and other office documentation
• Knowledge of home healthcare terminology preferred
• Possess exceptional interpersonal and communication skills to communicate with clients, families, staff, and case managers.

Position Requirements:

• Must be at least 18 years of age, high school diploma or GED preferred
• Must be flexible, willing to commute to and work in various locations and environments
• Posses a high level of compassion, understanding and urgency to meet the needs of clients and their family members
• Delaware Certified Nursing Assistant (CNA) Certification, in good standing
• Valid CPR/First Aid certification
• Satisfactory completion of mandatory physical, tuberculous and drug screening
• Satisfactory Criminal Background Clearance
• Ability to complete mandatory trainings on an annual basis as scheduled

Company Benefits Inlcude:

• Competitive starting wages
• Paid Vacation, Sick Time and Holidays
• Medical, Dental and Vision after 60 days of Employment
• Short Term Disability, 100% paid by the Agency
• Paid Family Medical Leave
• Retirement Plan day 1 of Employment

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions.

To be considered for this position, please upload your resume during the application process