Certified Pharmacy Technician

SUMMARY

The Certified Pharmacy Technician supports the daily operations of the pharmacy by assisting pharmacists in preparing and dispensing medications, maintaining accurate records, and providing high-quality customer service. This role works collaboratively with pharmacists, healthcare providers, and patients to support optimal patient care

PRINCIPAL ACTIVITIES & RESPONSIBILITIES

• Assists pharmacists in preparing, compounding, packaging, and labeling medications accurately and efficiently.
• Receives and processes prescription orders, ensuring completeness and accuracy.
• Enters prescription and patient information into pharmacy systems with a high level of accuracy.
• Processes insurance claims and assists in resolving claim rejections or billing issues.
• Maintains and updates patient profiles, including insurance and medication history.
• Provides customer service to patients, including answering questions, processing payments, and directing clinical inquiries to the pharmacist.
• Manages inventory, including ordering, receiving, stocking, and removing expired medications.
• Maintains proper storage and security of medications, including controlled substances.
• Assists with prior authorizations and coordination with providers and insurance companies.
• Ensures compliance with HIPAA and all applicable pharmacy laws, regulations, and policies.
• Performs medication reconciliation and supports medication adherence initiatives as directed.
• Maintains cleanliness and organization of the pharmacy workspace.
• Collaborates with pharmacists and other healthcare staff to support patient care and workflow efficiency.
• Assists with audits, documentation, and reporting as required.
• Participates in ongoing training and continuing education as required.
• Other duties as assigned.

LEVEL OF AUTHORITY & RESTRICTIONS

• This position requires working independently without overseeing others, with no authority in decision-making.

PHYSICAL & MENTAL DEMANDS

• Requires the ability to manage moderate levels of stress arising from schedules, workload, diverse or adversarial stakeholders, etc.
• Must be able to walk, talk, hear, use hands to handle, feel or operate objects, tools, or controls, and reach with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• May be required to push, pull, lift, and/or carry up to 50 pounds.
• Must be able to stand, walk, reach with hands and arms, and climb or balance.

WORKING CONDITIONS & ENVIRONMENT

• Regularly exposed to moving mechanical parts.
• Frequent exposure to outpatients who may be experiencing a wide range of acute and chronic medical conditions.
• Fast-paced environment with frequent interruptions and competing priorities.
• The noise level in the work environment is usually moderate.