Certified Salesforce (SAP) Developer ( Business Systems Analyst) (HYBRID)
Dempsey Resource Management Inc. Certified Salesforce (SAP) Developer ( Business Systems Analyst) (HYBRID)
Summary
Business Systems Analyst supporting, administering, and enhancing enterprise ERP, finance, and CRM systems for an Australian company — coding in Salesforce APEX, handling configuration/administration, ITIL incident and change management, and acting as liaison between business stakeholders and IT. Hybrid role based in BGC, Taguig.
Salary: ₱50,000 – ₱70,000 per month
Business Systems Analyst Certified Salesforce (SAP) Developer - HYBRID SET UP/ BGC TAGUIG ( AUSTRALIAN COMPANY)
ABOUT THE ROLE
This position is responsible for supporting, administering, and enhancing enterprise business systems across the organization, with a primary focus on ERP and finance-related platforms. The role acts as a key liaison between business stakeholders and IT, ensuring systems are optimized, maintained, and aligned to business needs. The Business Systems Analyst will contribute to system improvements, manage incidents and changes in line with ITIL processes, and support ongoing transformation initiatives involving ERP and CRM platforms.
Certified Salesforce (SAP) Developer
Knows how to code in APEX
Comfortable with system administration, configuration changes, updates, application environment refresh etc.
Proven experience as a Business Systems Analyst or Systems Administrator.
Strong hands-on experience with ERP.
Experience supporting finance systems and processes (GL, AP, AR, reporting).
Exposure to CRM platforms.
Understanding and practical application of ITIL processes (incident, problem, change management).
Strong analytical and problem-solving skills.
Excellent stakeholder engagement and communication skills.
Ability to manage competing priorities and meet deadlines.
High attention to detail and commitment to data accuracy.
Experience in system integrations and data workflows desirable.
Continuous improvement mindset and willingness to learn.
Reliable and effective support of Business systems.
Timely resolution of incidents and service requests in line with SLAs.
Successful delivery of system enhancements and improvements.
Creation and maintenance of documentation and project artifacts.
Strong stakeholder satisfaction and engagement.
Improved system usability, efficiency, and data integrity.
Effective adherence to ITIL processes and governance standards.