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Certinia Implementation Consultant

Open 65d posting dated 3 weeks ago

Summary

Implement and optimize Certinia (a Salesforce-based PSA tool) for project tracking, resource management, and billing, while administering Salesforce integrations and collaborating with cross-functional teams.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact
Join Axon’s Professional Services team as a PSA Systems Developer, owning the administration and optimization of Certinia as our Professional Services Automation (PSA) tool within Salesforce. This role is critical to enabling high-impact delivery across our global Hardware and Software Professional Services organizations. You will configure and enhance the PSA system to support project tracking, resource management, timekeeping, billing, and forecasting at scale. You’ll work closely with Professional Services business stakeholders and the Salesforce Digital Customer Experience team to ensure Certinia is optimized for performance, adoption, and ongoing business value.
You will serve as both the hands-on administrator and technical owner, bringing a deep understanding of Salesforce and PSA best practices. Your work will drive automation, reduce operational friction, and increase visibility across the end-to-end services lifecycle.


What You’ll Do

Location: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Sr. Director, Global Services and Support Operations
Direct Reports: 0

Certinia PSA Administration

  • Serve as the system administrator for Certinia, configuring PSA modules for project setup, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
  • Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.
  • Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
  • Manage user access, security roles, and audit compliance.

Salesforce System Management & Development

  • Administer and enhance Salesforce platform integrations with Certinia, including custom workflows, automation rules, and reporting dashboards.
  • Collaborate with Salesforce developers and IT to implement enhancements, troubleshoot issues, and optimize performance.
  • Partner with cross-functional teams to translate business needs into scalable technical solutions within the Salesforce ecosystem.

Optimization & Support

  • Drive continuous improvement of our PSA solution, including backlog grooming, feature releases, and system upgrades.
  • Partner closely with stakeholders across Professional Services, Finance, and Operations to gather feedback, prioritize enhancements, and ensure the system aligns with evolving business needs.
  • Support UAT and change management activities for new features and processes.
  • Monitor usage and adoption metrics; deliver enablement and support to users across professional services teams.
  • Document configurations, SOPs, and best practices to support scaling and knowledge transfer.

What You Bring

Required Skills / Experience

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
  • 3+ years experience in a Certinia or Salesforce systems administration, business systems analyst or development role.
  • 1+ years experience building flows, automation, and customizations within Salesforce.
  • Knowledge of database software or relational database theory and ability to query using SQL, SOQL, or similar.
  • Ability to explain technical concepts to non-technical personnel.
  • Strong knowledge of project management, resource planning, timekeeping, and billing processes in a professional services environment.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Comfortable working independently and in a fast-paced, cross-functional environment.

Preferred Skills / Experience

  • Salesforce Certified Administrator, Advanced Administrator, Platform Developer I, or other Salesforce certifications.
  • Prior Experience with Git or Github.
  • Prior experience with Certinia or similar PSA tool.
  • Prior Experience with Salesforce development (e.g., Apex, Lightning Web Components) a strong plus.

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at . If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • Preferred First Name optional
  • LinkedIn Profile optional
  • Website optional
  • Where are you currently located? Please include city, state and country.
  • This role is based in our US hub locations (onsite Tuesday-Friday). Please choose the hub location closest to you. choose one
  • Are you legally authorized to work in the United States for any US employer now and in the future? choose one
  • Will you now or in the future require sponsorship for employment in the United States? choose one
  • Can you provide verification of both your identity and authorization to work in the United States, to the extent required by law? choose one
  • Are you at least 18 years of age? choose one
  • Based on the below information, would you meet the requirements for a deemed export license in order to access EAR - controlled technology? choose one
  • Do you have any contractual obligations, agreements, relationships, or commitments to another person or entity that would impact, impede or interfere with your ability to join Axon? choose one
  • ACKNOWLEDGMENT OF RECEIPT AND REVIEW I acknowledge that I received a copy of Axon’s Prohibited Possessor Questionnaire (“Questionnaire”) and that I read it, understood it, and answered the questions truthfully and accurately. I understand that Axon has the maximum discretion permitted by law to interpret, administer, change, modify, or delete this Questionnaire at any time with or without notice. I understand that neither this Questionnaire nor any other communication by a recruiter, hiring manager, supervisor, manager, Axon’s People Operations, or any other Axon employee, whether oral or written, is intended in any way to create a contract of employment. I understand that Axon will keep this information secure and confidential and will not use any such information for any unlawful purpose or in any unlawful way. Finally, I again represent that all the information provided herein is truthful and accurate. choose one
  • Are you a fugitive from justice? choose one
  • Are you an alien illegally or unlawfully in the United States? choose one
  • Are you an alien who has been admitted to the United States under a nonimmigrant visa? (i.e. H-1B, TN, F1) choose one
  • Are you an unlawful user of, or addicted to, marijuana or any depressant, stimulant, narcotic drug, or any other controlled substance? choose one
  • Are you subject to a court order, including a Military Protection Order issued by a military judge or magistrate, restraining you from harassing, stalking, or threatening your child or an intimate partner or child of such partner? choose one
  • Are you under indictment or information in any court for a felony, or any other crime for which the judge could imprison you for more than one year, or are you a current member of the military who has been charged with violation(s) of the Uniform Code of Military Justice and whose charge(s) have been referred to a general court-martial? choose one
  • Federal Firearms Licensee Employee Accessor Questionnaire choose any
  • Have you ever been adjudicated as a mental defective OR have you ever been committed to a mental institution? choose one
  • Have you ever been convicted in any court of a misdemeanor crime of domestic violence, or are you or have you ever been a member of the military and been convicted of a crime that included, as an element, the use of force against a person as identified in the instructions? choose one
  • Have you ever been convicted in any court, including a military court, of a felony, or any other crime for which the judge could have imprisoned you for more than one year, even if you received a shorter sentence including probation? choose one
  • Have you ever been discharged from the Armed Forces under dishonorable conditions? choose one
  • Have you ever renounced your United States citizenship? choose one

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