CET, Technical Support

Salary: $70,000 – $80,000 per year

CET, Technical Support

RFI is a global technology solutions company, specialising in wireless coverage and solar power. We have one of the largest, most innovative and experienced wireless and solar solutions teams with dedicated engineers, product managers, manufacturing, logistics and R&D employees.

We embrace diversity and inclusion and support a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work – join a dynamic, fun and supportive workplace. You’ll have access to a modern head office based in Seven Hills with free onsite parking, access to benefits such as an employee wellbeing/assistance program, birthday leave and 2 additional days off each year.

About the role

We are looking for an experienced Electrical Engineer to work in a support role in our Customer Experience team based in our Seven Hills Office in Sydney. This onsite role applies electrical engineering knowledge to the design, analysis and support of solar PV, battery energy storage and wireless coverage systems, ensuring solutions are technically sound, compliant with Australian Standards and fit for purpose. As part of our customer experience transformation, the role also works closely with our Customer Experience Team and field sales team, providing engineering expertise directly to customers and internal departments.

Key responsibilities

• Engineer grid-connected, off-grid and hybrid solar PV systems, including load analysis, energy yield modelling, PV array and inverter sizing, cable sizing and battery storage calculations

• Conduct technical analysis of system components and electrical parameters to ensure interoperability and compliance with Australian Standards

• Perform engineering diagnostics and root-cause analysis of in-field component failures

• Assess proposed designs for compliance with manufacturer specifications, product limitations and safety requirements

• Engineer solutions for brownfield projects, integrating new equipment into existing electrical infrastructure

• Provide engineering consultation on solar and BESS technologies to customers and internal departments

• Provide technical advice and support to the sales team and Customer Experience Team, including assisting customers with product selection and specification

• Support customers through all stages of their technical requirements, from initial enquiry to solution delivery

• Bachelor’s degree in relevant Engineering or a closely related field

• Demonstrated experience in electrical engineering, ideally in solar PV, BESS, renewables or wireless communications

• Strong working knowledge of Australian Standards relevant to electrical and solar installations

• Experience with system design, load and yield modelling, and component sizing

• Sound analytical and problem-solving skills, with a structured approach to diagnostics and root-cause analysis

• Strong communication skills and confidence discussing technical options directly with customers – by phone, not just email

• Ability to work well in a team environment with a customer-first approach

• Experience with CRM and ERP platforms (NetSuite / Oracle) highly regarded

Salary Range: $70,000 - $80,000 + Super

What we offer

RFI is not just an employer, we are a team. RFI does not just offer people a job, we offer you a career. By joining our team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for our customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic, and fast-growing organisation.

Please note only shortlisted candidates will be contacted. For further information about RFI visit us at www.rfi.com.au