Change Coordinator - Managed Services

Job Overview:

The Change Coordinator is responsible for coordinating the end-to-end Managed Service Change Management process, ensuring that changes are assessed, estimated, approved, communicated, implemented, and reviewed in a controlled manner that minimises business risk and service disruption.

The role acts as the central point of coordination between technical teams, service providers, customers.

Responsibilities:

· Review and validate submitted Requests for Change (RFCs)

· Ensure all change records contain the required information and
supporting documentation

· Ensure classification and progress statuses are correct and maintained
as per the change process

· Maintain the Change Request backlog

· Pursue CAB and customer approval requests

· Challenge incomplete or inadequate change submissions

· Identify scheduling conflicts and potential service impacts

· Communicate approved change requests to stakeholders

· Coordinate customer and internal notifications

· Ensure key stakeholders are informed throughout the change lifecycle

· Identify and populate the correct day rates for chargeable CRs

· Escalate risks, issues, and scheduling conflicts promptly

· Coordinate escalation activities during high-risk changes

· Verify implementation outcomes and status updates

· Confirm appropriate closure process is completed

· Validate documentation updates are completed where required

· Produce change management reports and KPIs

· Monitor change success rates and change-related incidents

· Identify trends and recommend process improvement Support audits
and compliance reviews.

Requirements:

· Attention to detail

· Risk awareness

· Strong stakeholder management and communication skills

· Excellent planning and organisation skills

· Continual improvement mindset

Desirable:

· Knowledge of ITIL Change Enablement / Change Management practices

· Experience working within IT Service Management environments

· Understanding of risk management and service governance