Change Lead

Introduction The Telecommunications Industry Ombudsman (the TIO) offers a free and independent service for resolving complaints about telephone or internet services. The TIO’s purpose is to provide an effective and efficient dispute resolution service for the telecommunications industry that complies with the Benchmarks for Industry based customer dispute resolution schemes. The TIO has 4 core Values which underpin our purpose: Fairness Integrity Excellence Collaboration The TIO is a diverse wo…