Change Management Analyst

While both look highly qualified for management roles, we are really looking for someone with Change Management background who knows the change methodologies

Apply a structured change management approach and methodology for the people side of change caused by projects, programs or other change efforts.

• Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.

• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.

• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.

• Develop a set of actionable and targeted change management plans – including leadership actions, associate engagement tactics, training, communications, metrics and reinforcement.

• Support the execution of the change plans.

• Be an active and visible coach to executives leaders who are change sponsors.

• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.

• Identify resistance and performance gaps, and work to develop and implement corrective actions

• Create and enable reinforcement mechanisms and celebrations of success.

• Work with project teams to integrate change management activities into the overall project plan.

• Work with communication, training, HR and other stakeholders in the formulation of particular plans and activities to support project implementation.

Skills and qualifications:

• A solid understanding of how people go through a change and the change process

• Experience and knowledge of change management principles and methodologies

• Familiarity with project management approaches, tools and phases of the project lifecycle.

• Exceptional communication skills – both written and verbal. Able to work effectively at all levels in an organization.

• Excellent active listening skills.

• Problem solving and root cause identification skills.

• Strong analytic and decision making abilities.

• Must be a team player and able to work with and through others.

• Ability to influence others and move toward a common vision or goal.

• Experience with large-scale organizational change effort.

• Previous change management experience working with and leading/partnering with cross-functional teams

• Min Years Experience: 5-7

• Own the integrated change plan for all associates impacted by force.com (Sales and Service)

• Oversee local communications, training (COU) and change management resources linked to this program

• Come to the table with tangible change management expertise, preferably with Sales Force or a similar large technical implementation

• Understand agile and how learning and training for end users is in pieces and evolves vs. big bang

• Knowing banking and operations is a nice to have, ability to adopt to our culture / understand it is crucial

• Ability to own marketing/branding aka “excitement” factor of change management

• Flexible in both leadership and tangible execution

All your information will be kept confidential according to EEO guidelines.