Change Manager

Role & Responsibilities:

Responsibilities

· Manage the end-to-end Change Management process across production environments.

· Review Change Requests for completeness, risk assessment, approvals, and implementation readiness.

· Facilitate Change Advisory Board (CAB) meetings and coordinate stakeholder approvals.

· Oversee high-risk and business-critical changes to ensure effective governance and production stability.

· Manage change schedules, communications, escalations, and stakeholder coordination.

· Monitor change metrics, reporting, compliance, and audit requirements.

· Drive adherence to Change Management standards and support continuous process improvement.

· Provide guidance and support to stakeholders on Change Management practices.

Requirements

· Demonstrated experience in IT Operations, Production Support, Infrastructure Support, Application Support, or Information Technology Service Management (ITSM).

· Experience in Change Management, Change Advisory Board (CAB) facilitation, or production change coordination.

· Knowledge of ITIL practices, particularly Change Enablement and Service Operations.

· Experience with ITSM tools such as ServiceNow, Remedy, or Jira Service Management.

· Language Requirement

Proficiency in French and English (spoken and written) is required for this role: The role regularly supports French-speaking stakeholders and teams in France and other French-speaking locations, requiring the incumbent to facilitate Change Advisory Board (CAB) meetings, coordinate production changes, review change documentation, and communicate change-related risks, approvals, and implementation plans in French. As these responsibilities are a regular and essential part of the role, French language proficiency is required to perform the job effectively.

Next Step:

If interested, you can click on “Apply here” or write an e-mail to deeksha.agarwal@adecco.com with your updated resume.

NOTE: - Only shortlisted candidates will be contacted back.

Thanks & Regards

Deeksha Agarwal

EA Licence No.91C2918

Personnel Registration No. R26161520