Change Manager - ITIL / ITSM
About the role
We are seeking an experienced IT Change & Configuration Manager to lead the governance, execution, and continuous improvement of Change Management and Configuration Management (CMDB) practices across our technology landscape. You will play a key role in enhancing service stability, reducing risk, enabling faster delivery, and improving decision-making by embedding best-practice ITIL processes and driving operational excellence.
Key responsibilities
Lead the end-to-end Change Management process in alignment with ITIL best practices
Facilitate Change Advisory Board (CAB) and Technical Review meetings, ensuring high-quality decision-making and effective stakeholder engagement
Ensure all standard, normal, and emergency changes are assessed for risk, business impact, implementation readiness, scheduling conflicts, and rollback requirements prior to approval
Establish and enforce configuration data standards, governance, and lifecycle management
Drive uplift initiatives to improve CMDB maturity, automation, and data quality
Lead continuous improvement of ITSM processes, with a focus on Change and Configuration Management maturity uplift
Define and track KPIs, SLAs, and operational metrics, providing reporting and actionable insights to leadership
Essential Skills:
Demonstrated experience in a Change and/or Configuration Management leadership role within complex IT environments
Expert in ITIL practices - ITIL v3 or ITIL 4 certification
Proven experience in managing and facilitating CAB forums, governance processes, CMDB platforms
Solid operational acumen and understanding of infrastructure, cloud platforms, applications, and service dependencies
Experience working in high-availability and 24/7 operationally critical environments
Ability to interact, communicate and present to senior executives
Outstanding relationship building and stakeholder influencing skills
About us
We represent a high-end boutique consultancy that helps ASX listed top 200 organisations plan and execute business changes, manage portfolios and deliver projects. We achieve this using our 300 top-caliber consultants, we also provide recognised solutions and services both nationally and internationally. Our clients expect the best from us, and our culture reflects the same. Our team is professional, conscientious, fun, and enjoys the dynamic, fast-paced world of change and delivery!
If you'd like more information about this fantastic opportunity, please email us at engagements@evolutionspecialists.com.au.