Position Summary The Change Manager owns the end-to-end Change Management process for the Service Desk, ensuring all changes to IT systems, infrastructure, and services are assessed, approved, scheduled, and implemented with minimal risk and disruption to business operations. Key Responsibilities * Own and execute the Change Management process in alignment with ITIL best practices. * Review, assess, and validate all submitted Requests for Change (RFCs) for completeness, risk, impact, and busine…