Change Manager

Fixed Term Opportunity

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

We’re seeking an experienced Change Manager to support technology and process change within our Claims function and help deliver the Everyday Excellence roadmap. Partnering closely with technology and business teams, this role will engage stakeholders early, assess change impacts, and develop and deliver plans that build business readiness and support lasting adoption. A key focus will be translating technical changes into clear, practical guidance that equips teams to confidently embrace new ways of working.

In this role you will:

• Partner with senior stakeholders to align on the vision, goals and rationale for change, engaging key groups to support adoption.
• Assess change impacts and develop tailored strategies and plans that prepare leaders and teams for new systems, processes and ways of working.
• Deliver targeted engagement, communications and training, collaborating with Learning & Development and Knowledge & Communications teams to build capability.
• Measure business readiness and support go-live, business sign-off and post-launch activities to ensure a smooth transition.
• Embed and track sustained adoption, contributing to TAL’s Single View of Change to monitor and manage cumulative impacts.

Qualifications:

• Change management experience: At least five years leading change across technology programs or projects, with demonstrated success driving system and process adoption.
• Industry knowledge: Experience in insurance or financial services, with claims systems experience highly regarded.
• Agile delivery: Experience partnering with product and platform teams to embed change into agile delivery.
• Stakeholder engagement and communication: Strong relationship-building and influencing skills, with the ability to translate complex changes into clear, engaging communications for technical and non-technical audiences.
• Adaptability and problem-solving: Ability to navigate ambiguity, manage competing priorities and collaborate across diverse teams. Change management certification (PROSCI or similar) and a relevant tertiary qualification are preferred.

Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• Flexible and blended ways of working that support your work and personal commitments.
• Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity. Through our Innovate Reconciliation Action Plan, we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.