Change Manager

You may have been part of some big projects before, but this work is legacy-building.

You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balance or wellbeing.

In this role, you'll:

About the role
Sydney Trains is embracing state of the art technology to transform how we inspect, monitor and maintain our overhead wiring electrical infrastructure. This is an exciting opportunity to lead the people side of a significant operational transformation, helping deliver safer, smarter and more efficient ways of working across the rail network. This is an opportunity to contribute to the future of Sydney Trains and the way we work.

As Change Manager, you will lead the development and delivery of an integrated change management strategy that supports the transition from traditional, manual, field based inspection activities to technology enabled inspection processes and more office based ways of working.

Working closely with operational and maintenance leaders, Human Resources, Human Factors, Employee Relations and frontline teams, you will ensure our people are engaged, prepared and supported throughout this transformation.

You will lead the end-to-end change journey, ensuring the introduction of new technology is successfully embedded into the business while managing workforce impacts, stakeholder expectations and industrial relations considerations.

Key responsibilities include:
• Change strategy and delivery: Develop and implement an integrated change management strategy aligned with program milestones, operational delivery, communications, training and workforce transition.

• Stakeholder engagement: Build strong relationships across operations, maintenance and corporate functions to create alignment, manage expectations and secure commitment to new technologies and working practices.

• Workforce transition: Lead change impact assessments and develop practical transition plans in partnership with Human Resources, Human Factors and operational leaders.

• Technology adoption: Drive the transition to digital inspection methods, supporting teams to adopt new processes, tools and capabilities while maintaining operational safety and service reliability.

• Operational integration: Strengthen alignment between emerging inspection functions and frontline maintenance teams, enabling a coordinated transition from defect identification to prioritised rectification.

• Industrial relations: Work collaboratively with Employee Relations, unions and employee representatives to facilitate transparent consultation, identify emerging risks and support effective issue resolution.

• Communications and capability: Develop targeted communication, engagement and training initiatives that build understanding, confidence and capability across impacted workforces.

• Business readiness and hypercare: Lead readiness assessments, implementation support and post-deployment hypercare to embed new ways of working and enable a sustainable transition to business as usual.

• Change performance: Monitor adoption, workforce readiness, resistance and change effectiveness, reporting progress and benefits realisation against agreed outcomes.

To view the role description please click here.

About you

You are an experienced Change Manager who understands that successful transformation is about more than implementing technology, it is about bringing people, processes and operational teams on the journey.

You will bring:

• Demonstrated experience leading complex change initiatives within large, operationally focused organisations.

• Strong capability in change impact assessments, stakeholder engagement, workforce transition and business readiness.

• Experience managing industrial relations considerations, employee consultation and union engagement in a complex workforce environment.

• A proven ability to support technology adoption and changes to established work practices.

• Exceptional communication, facilitation and relationship-building skills, with the ability to engage effectively with executives, operational leaders and frontline employees.

• A practical, collaborative approach to resistance management, risk mitigation and embedding sustainable change.

• The ability to translate strategic objectives into actionable change plans and measurable outcomes.

• Experience in rail, transport, electrical infrastructure, asset maintenance or other safety-critical environments will be highly regarded.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.