Channel Manager - Media and Insurance - Cape Town

TFG is looking for a commercially astute Media and Insure Stores Channel Manager to drive subscription sales, channel profitability and customer experience across our store POS and DAS platforms. The Channel Manager will represent the interests of the Media and Insurance portfolios, while working closely with VAS Operations to deliver aligned targets, incentives, campaigns and other initiatives that grow sales and profit. TFG stores account for approximately 80% of Media subscription sales and 94% of Insurance sales, making this a commercially significant role with broad business impact. If you can connect strategy, data and store execution to deliver measurable growth, we would like to hear from you.

• Develop and execute Media and Insurance store-channel strategies

• Deliver subscription targets across POS and DAS

• Partner with VAS Operations on incentives, campaigns and performance interventions

• Use customer, channel and store data to identify growth opportunities

• Improve the performance of zero-sales and underperforming stores

• Monitor cancellations, disputes, clawbacks and sales quality

• Improve the customer and store-staff experience

• Coordinate training, campaigns and store activation initiatives

• Represent Media and Insurance in key operational and executive forums

• Turn performance data into clear commercial recommendations

• Willingness to travel for store visits and operational engagements

• Minimum: Bachelor’s Degree in Marketing, Project Management, or related field

• Preferred: Honours Degree in Marketing, Media, or Business

Experience:

• Minimum: Five or more years’ experience in retail operations, marketing or channel management

Skills:

• Strong analytical and commercial capability

• Proficiency in Excel and PowerPoint

• Excellent stakeholder management and influencing skills

• Strong organization, accountability and attention to detail

• Planning & Organizing

• Negotiation

• Customer Centric Approach

• Review & Reporting

• Brand Management & Development

• Presentation Delivery

• Project Management

Behaviours:

• Ensures Accountability

• Decision Quality

• Manages Complexity

• Being Resilient

• Situational Adaptability

• Cultivates Innovation

• Builds Networks

• Organizational Savvy

• Build Effective Teams

• Strategic Mindset

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act