Channel Sales & Operations Coordinator

Channel Sales & Operations Coordinator

Location: Harrow, UK (Working arrangements can be flexible depending on your location, ranging from hybrid to fully remote, with ad hoc office days planned with the Sales Director)

Contract: Permanent · Full-time (37.5 hours per week)

Reports to: Sales Director

Domain (Department): Print & Copy Channel Business (Domain)

Start date – immediate

About ITS

Info Technology Supply Ltd is a well-established software company with a 38+ year track record, offering cloud-based SaaS, on-premise software, and professional services. We also specialise in print and copy management, helping organisations control costs, improve security, and streamline their print and copy environments.

The Role

The Channel Sales & Operations Coordinator is the operational backbone of the Channel Sales function in the Print & Copy Channel Business Unit. The role keeps day-to-day sales activity running smoothly, so the Channel Sales team can perform at its best and the business can grow.

It combines sales administration, partner support, and operational coordination with ownership of key channel processes and business controls. You will manage the full lifecycle of our channel partner and vendor relationships: partner onboarding, reseller agreements, vendor contracts, renewals, compliance tracking, MDF administration, and certification management.

Working with the Channel Sales team, vendors, and internal departments, you will keep administration accurate, processes efficient, and channel initiatives on schedule. Strong organisation, attention to detail, and a proactive approach are essential.

You will report to the Sales Director and work closely with the Sales Ordering & Renewal Processes team, Finance, HR, and other relevant departments/domains.

Key Responsibilities

What you will do

1. Prepare reports, presentations, and sales summaries for the Sales Director.

1. Keep partner and reseller records up to date.

1. Share pricing, product, and promotion updates with partners and the sales team.

1. Build and maintain dashboards in Power BI and the CRM.

1. Produce weekly and monthly reports on pipeline and partner performance.

1. Reconcile rebates, incentives and commissions with Finance.

1. Help plan quarterly business reviews with key partners.

1. Supply sales data for marketing campaigns and content for the website.

1. Coordinate onboarding for new team members.

1. Suggest ways to use AI to work more efficiently

Sales and channel administration

1. Support the Sales Director with reports, presentations and sales performance summaries.

1. Keep partner and reseller records accurate and up to date across all clusters.

1. Share pricing, product, promotion and policy updates with partners and sales teams.

1. Build and maintain performance dashboards in Power BI and the CRM.

1. Coordinate onboarding for new reseller partners.

1. Identify and suggest ways to use AI to make the role and wider channel operations more efficient.

Reporting and analysis

1. Build weekly and monthly reports on pipeline, sell-through and partner performance.

1. Calculate and reconcile rebates, incentives and partner commissions with Finance.

1. Help plan and run quarterly business reviews (QBRs) with key partners, and internal reviews that track company performance and goals.

Team onboarding and coordination

1. Coordinate onboarding for new team members joining the channel business, including documentation, system access and induction scheduling.

1. Act as a point of continuity for new joiners during their first weeks, working with the relevant Cluster Manager to ensure a structured start.

What We Are Looking For:

Experience & Qualifications

1. 1–2 years in sales operations, sales administration, channel or partner programmes, or contract administration

2. Degree in business, marketing, or a related field, or equivalent experience

3. Hands-on experience with a CRM (preferably webCRM) and Power BI or a similar reporting tool

4. Strong Excel or Google Sheets skills: lookups, pivot tables, and basic power BI

5. Clear written and verbal communication with partners, vendors, and internal teams

Desired Skills & Experience

1. Experience in the print, copy, or office technology channel is preferred

2. Familiarity with ISO 9001 or ISO 27001 documentation is preferred- not essential

3. Experience administering contracts, renewals, or compliance processes.

4. Experience with MDF, rebate, or vendor certification programmes.

5. Experience using AI platforms and the application of.

Essential Qualities

The best candidates are organised, detail-oriented, and comfortable juggling many partners and requests at once.

1. Organisation: you track dozens of open requests without dropping any.

2. Accuracy: pricing, orders, and payouts are right the first time.

3. Relationship skills: partners, managers and team colleagues find you responsive, friendly, and dependable.

4. Problem solving: you fix the immediate issue, then fix the process behind it.

5. Data comfort: you turn raw CRM data into reports people actually use.

In Return We Offer

1. Competitive salary and benefits package, in line with local market rates and statutory requirements

2. Extensive support and training

3. Company laptop

4. Annual leave in line with local statutory entitlements, increasing with tenure

5. Pension benefits provided in accordance with local requirements, following successful probation

6. Life assurance benefit, subject to successful completion of probation and provided in line with local arrangements

7. As part of a growing multinational group, you will gain exposure to channel operations, vendor programmes, and business practices across multiple European markets, providing valuable international commercial experience.

8. Progression at iTS is based on performance and impact, with opportunities to take on greater responsibility and broaden your involvement across channel operations, vendor management, and business support activities as your skills develop.

Company Description

iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.

Please visit and for more details on our company and product portfolio. iTS is both ISO 9001:2015 and ISO/IEC 27001-2022 accredited.

Company Values

• Customer Focused: We strive to ensure that our customers' needs are met and exceed their expectations, building strong, long-term relationships.

• Flexible & Loyal: We invest time, energy, and resources in nurturing our relationships, aiming for long-term success.

• International Team with a Family Spirit: Our company culture values collaboration, appreciation, and personal development, providing a rewarding environment where everyone can thrive.

iTS is not:

Arrogant: Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.

Join a collaborative and fast-paced team where your contribution is valued and has a real impact. In this role, you will support key operational processes, coordinate essential business activities, and help ensure the smooth running of channel operations, vendor programmes, and customer administration. Working closely with internal teams and external partners, you will play an important part in delivering an efficient and professional service across the business.