Chat Support Executive

We are looking for an active, energetic Client Support Executive with 0-1 year of Experience, Who is responsible for Customer's help for all tech challenges faced while using the Product and services provided.

ROLES AND RESPONSIBILITIES

• Attending,Understanding & responding to Customer queries/issues over chat.
  
• Will be responsible for facing customers, gathering requirements and providing possible solutions.
  
• Escalating the clients/ process to the manager.
  
• Analyse and identify process changes or product enhancements required & suggest if any.
  

• The candidate should have excellent written communication skills along with reading skills.
  
• Should be active, energetic, and smart enough to understand the customer's queries.
  
• Sharp understanding and memory of how software/product work.
  
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.