chatbots Senior Business Analyst || Houston, TX || Onsite
Summary
Senior Business Analyst to improve self-service digital platforms and customer experience for wm.com, focusing on AI-enabled solutions and customer journey optimization.
I. Job Summary We are seeking a highly experienced Business Analyst to support and evolve self-service digital capabilities and customer experience initiatives for wm.com. This role will partner closely with, Digital, UX, Data, and business teams to define, deliver, and continuously improve customer-facing solutions. The ideal candidate brings strong expertise in digital self service platforms, customer journey optimization, and AI enabled solutions, with hands on experience translating busines…