Check Out/RH Peds

SouthCoast Health is looking for a Full-time Patient Representative/Check-out for our Richmond Hill Peds Location

JOB SUMMARY:

This position is in general one of the first points of contact that patients, and patients family members, will have of SouthCoast Health and therefore is the first chance to make a strong, positive first impression. Greets patients and families, prepares and collects necessary documentation, verifies and updates patient information, monitors patient wait time, and communicates with physician clinical stations of patient’s arrival.

ESSENTIAL JOB RESPONSIBILITIES:

• Greets patients and family members in a positive, professional and helpful manner. Provides directions, information and other assistance as needed. Handles patient concerns in helpful, objective manner, involving supervisor as appropriate.
• Communicates with patients, family members, and/or caregiver’s in a culturally and linguistically appropriate manner.
• Provides patient with either necessary paper forms or Phreesia tablet for patient to complete check in process and accurately updates necessary insurance or demographic information at the time of check in. Check In personnel will review for accuracy, and notify physician and/or staff that patient is ready.
• Complies with all OSHA regulations.
• Monitors patients wait time, to ensure timeliness of appointments and patient flow.
• Monitors physician’s schedule in order to alert patient to estimated wait time. May reschedule patient if patient requests.
• Maintains and monitors patient sign in sheets to established office procedures. Maintains patient confidentiality of pertinent medical information.
• Assures patient care needs are met and where possible exceeded.
• Follows clinic protocol in alerting appropriate personnel in emergency situations.
• Collection of copays, at check in, varies according to office specific procedures. If your office has Check Out personnel, copays may not be collected by Check In personnel. Follow office specific policies and procedures.
• Job holder is required to be at work on a regular and consistent basis.
• Communicates with and assist physicians, patients and coworkers in a professional and courteous manner.
• Performs or assists with non-clinical duties as assigned by the Supervisor.
• The job holder must demonstrate current competencies applicable to job position.

SouthCoast Health is an Equal Opportunity Employer and Drug-Free Workplace. Applicants selected for employment will be subject to pre-employment drug testing.