Chick-fil-A Front of House Assistant Manager

Front of House Assistant Manager- Royal Palm Beach FSR

Job Summary

As a Front of House Assistant Manager you are responsible for overseeing and managing all aspects of the Dine-In, Carry Out, Drive-Thru, and Third Party experiences in our restaurant. Your primary focus is to align with the goals of the Front of House Director(s) and create a remarkable experience for our guests, centered around friendly team members, a clean environment, with fast and accurate service.

Responsibilities

Operations:

• Oversee daily operations of the Front of House Department and lead the shifts with excellence during your shift.
• Ensure team policies and procedures are being maintained by all team members during your shift.
• Implement and maintain high standards of customer service to ensure a quick and positive dining experience.
• Ensure the team members are serving guests with excellence and using the Winning Hearts Everyday strategy.
• Hold the team accountable for completion of their VSBL checklists.
• Oversee your designated area(s) of responsibility which will many change at determination of the FOH Director(s) (i.e. CEMs, VSBL, Cleanliness, RER Roadmaps, etc)

Leadership Oversight:

• Foster a positive and collaborative work environment, promoting teamwork, and a ‘serve others mindset’
• Ensure you are holding the team accountable for success in your area of responsibility (i.e. maintaining cleaning standards, CEM success metrics, VSBL completion rate, etc)
• Attend monthly manager meetings to ensure alignment with FOH goals and action plans
• Meet with FOH AM/PM Manager(s) biweekly to give/receive feedback

Financial Stewardship:

• Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team
• Collaborate with the AM and PM Managers to ensure CEM goals are met monthly and productivity goals are met daily
• Ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals

Training and Development:

• Ensure team members are progressing through the RER roadmaps consistently

• Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People department to verify trainer performance

Success Metrics:

We know that the FOH Assistant Manager is successfully meeting and exceeding role expectations when the following items are met:

• Productivity is at or above 90
• Speed of service is at or below 4 minutes
• Area(s) of Responsibility Success Metrics are met:
  • Cleanliness- Weekly cleanings done, Ecosure @ 1
  • CEM Scores: Order Accuracy, Fast Service, Taste, and Temperature scores meet or exceed market averages
  • AHA timers at 98%
  • VSBL completion rate 100%
  • RER Roadmaps- All team members with 6 month tenure have at least completed their intermediate checklist

Perks:

• Great company
• Competitive Base Pay - range is $18-$20 per hour (based on 45 hour work week)
• Health Insurance
• Paid Time Off
• Meal privileges
• Flexible schedule/ Sundays off
• Positive work environment