Chief Analyst- IT Governance & Quality Assurance

Job Purpose\:

Drive enterprise-wide technology-quality governance by crafting rigorous standards, leading comprehensive audit programs and steering maturity improvements. Safeguard regulatory compliance and elevate digital-service excellence across RTA’s applications and channels.

Roles and Responsibilities\:

Strategy
• Establish technology-quality policies, frameworks and KPIs, aligning digital systems with RTA governance, risk, and compliance mandates.
• Prioritize corrective-action roadmaps and budget needs based on governance-maturity assessments and stakeholder objectives.
Operations
• Schedule and run internal and external quality audits, retaining evidence and briefing leadership through formal management-review meetings.
• Monitor Application Governance Framework adherence from development to retirement, issuing periodic compliance reports and follow-up actions.
• Maintain quality-information systems, dashboards, and statutory reports to ensure timely, accurate KPI visibility.
• Provide expert consultation to sectors, vendors, and audit teams, classifying issues and coordinating rapid resolution within agreed SLAs.
Process Improvement
• Analyze audit trends and non-conformities, recommending process redesigns and tool enhancements that boost system efficiency and user satisfaction.
• Deliver training and workshops that expand internal-auditor capability and embed a culture of continuous improvement.