Chief Concierge

Company description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nestled on the East Crescent of the renowned Palm Jumeirah.

Nestled among lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, a fitness centre, a kids’ club, and a large variety of dining options, including 7 restaurants, 5 bars, and lounges.

Job description

Oversees and directs all aspects of concierge and bell service operations, continually striving to deliver the highest quality of service to guests while adhering to all legal rules, regulations, and hotel guidelines.

Key roles and responsibilities

• Supervises and directs concierge and bell desk activities and bell staff, as well as doormen, valet parking, and airport transportation requirements.
• Responsible for sorting and distributing guests’ and administrative mail.
• Provides information about hotel services, local places of interest, restaurants, doctors, sightseeing tours, and other information likely to be of interest to guests.
• Recommends the hotel’s own food and beverage outlets before outside restaurants, with full knowledge of the outlets, including cuisine and operating times.
• Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean.
• Coordinates the paging of guests in the lobby and food and beverage outlets.
• Maintains the hotel information directory and ensures that the information is current and accurate at all times.
• Prepares efficient work and vacation schedules for concierge, doorman, and bell services, taking into consideration projected occupancy, forecasts, and large group movements.
• Ensures that all concierge, doorman, valet, and bell staff are neat, clean, and punctual at all times, and that they perform their assigned tasks promptly and efficiently.
• Handles guest-related problems and liaises with department heads or executive management in the absence of the director of rooms.
• Works with the director of rooms to prepare the department’s budget and controls and monitors departmental costs on an ongoing basis to ensure performance against budget.

Qualifications

• Degree from a school of tourism and hotel management.
• Member of Les Clefs d’Or.
• Minimum of five years’ experience as a concierge or in a related position.
• Good verbal communication skills in English.
• Strong leadership and teamwork skills.
• Solid interpersonal skills, with the ability to ascertain and effectively address guest and employee needs.
• Ability to promote positive relations with hotel residents and patrons.
• Ability to exercise good judgment with difficult guests.
• Understanding of and ability to work in a multicultural environment.
• Ability to work with constant interruptions while maintaining a high degree of professionalism.
• Ability to prioritize and organize work assignments and delegate work.
• Ability to direct staff performance and follow up with corrections where needed.