Chief Customer Officer

You will own the retail and institutional Customer P&L and grow the assets members hold. You will lead Growth, Client Coverage, mission product management, and Product Design; set product economics with Finance, Risk, and Treasury; improve acquisition, activation, retention, and AUM; and establish a unified operating model with measurable weekly results.

Responsibilities

• Own the retail and institutional Customer P&L.
• Grow member balances through deposits, savings, lending, credit, trading, and structured products.
• Lead Growth, including audience, lifecycle, content, CAC, and approved-to-paid performance.
• Own retention, churn, Client Coverage, net new AUM flow, and covered-book retention.
• Lead Product Design and make the customer experience clear and effortless.
• Unify Growth, Client Coverage, Mission PMs, and Product Design under one operating model.
• Set and monitor key results, product contribution, pricing, and customer economics.
• Build customer business cases that address Finance, Risk, Compliance, and engineering considerations.

Requirements

• 10+ years of senior commercial or customer leadership experience in digital banking, fintech, or payments.
• Meaningful experience in a regulated environment.
• Hands-on experience building and growing customer propositions involving digital assets, custody, on-chain flows, Bitcoin-backed lending, or similar.
• Experience owning a customer or product P&L based on contribution, balances, and margin.
• Knowledge of NIM, unit economics, customer contribution, and LTV:CAC.
• Track record of acquiring, activating, and retaining members in a regulated, KYC-heavy environment.
• Experience leading product management for balance-sheet products such as savings, lending, or structured products.
• Ability to develop business cases that withstand Finance, Risk, and Compliance scrutiny.
• Dedicated workspace.
• Reliable high-speed internet connection.

Benefits

• 100% remote work from anywhere in the world.
• Flexible PTO plan.
• Flexible work schedule.
• Yearly learning and development budget.