Chief Executive Operating Manager

The Chief Executive Operating Manager is responsible for ensuring that all business units operate efficiently, profitably, compliantly, and consistently, while staff are properly trained, scheduled, and accountable.

Operational Excellence Goals - Standardize daily operating procedures across all locations and business units - Ensure each location opens, closes, and operates according to defined policies - Implement consistent scheduling, timekeeping, and coverage systems - Reduce operational disruptions and emergency call‑ins through proactive planning - Maintain clean, safe, and professional environments at all facilities

People Management & Leadership Goals - Hire, train, and retain qualified staff for all businesses - Ensure all employees understand job expectations and performance standards - Conduct regular staff meetings and one‑on‑one check‑ins - Address performance issues promptly using documented coaching processes - Build leadership capacity by developing site leads and supervisors

Compliance & Risk Management Goals - Maintain full regulatory compliance for all CBRF group homes, including staffing ratios, documentation, and inspections - Ensure staff certifications, background checks, and trainings remain current - Oversee adherence to labor laws, safety standards, and internal policies - Prepare for audits, licensing reviews, and state inspections - Minimize incidents, violations, and liability exposure across all operations

Financial & Performance Management Goals - Monitor weekly and monthly performance for each business unit - Control labor costs, supply expenses, and operational waste - Improve profitability at retail, beauty, vending, and hospitality locations - Ensure accurate reporting of payroll, scheduling, and time worked - Support revenue growth through operational efficiency and improved service

Brand Consistency & Customer Experience Goals - Maintain consistent branding, service standards, and professionalism across all Devine Diva, Don, and Home Sweet Home locations - Ensure high‑quality customer, resident, and guest experiences - Resolve customer and client complaints quickly and professionally - Monitor reviews and feedback to identify improvement opportunities

Training & Development Goals - Oversee implementation and utilization of Home Sweet Home Training – Online Learning - Ensure new hires complete onboarding and required trainings on time - Track training completion and compliance records - Update training content to reflect current policies and regulations

Facilities & Asset Management Goals - Oversee maintenance, repairs, and vendor relationships for all properties - Ensure vending machines are stocked, functional, and profitable - Manage inventory, equipment, and supplies across all locations - Coordinate improvements and upgrades as needed

Communication & Reporting Goals - Serve as the central operational point of contact for ownership - Provide regular operational updates and performance summaries - Ensure headquarters operations at 5605 Washington Ave, Suite 8i run efficiently for interviews, payroll pickup, and administrative needs - Improve internal communication between locations and leadership

Growth & Scalability Goals - Prepare systems and staffing models to support future expansion - Identify operational gaps that limit growth and recommend solutions - Support new business launches, locations, or service offerings - Build repeatable processes that allow smooth scaling

Success Measurement

The Chief Executive Operating Manager’s success is measured by: - Stable and compliant group home operations - Strong staff retention and accountability - Consistent operational performance across all businesses - Improved financial results and cost control - Reduced owner involvement in daily operations