Chief Information Officer

Chief Information Officer

Summary

The Chief Information Officer (CIO) is a visionary, energetic, and growth-minded executive who views technology as more than systems, networks, and software. This leader uses technology as a catalyst for growth, a competitive advantage, and a way to improve the lives of employees and customers.

The CIO leads the Bank's technology strategy, develops an exceptional IT team, inspires new ways of thinking, and helps position Richwood Bank as a model for how community banks can compete, grow, and thrive in an increasingly digital world.

Richwood Bank prides itself on a unique culture and all team members should be active and engaged participants.

Essential Functions

• Adheres to Richwood's management routines, provides guidance to team members, conducts coaching, delivers discipline, and completes performance reviews.
• Architect Our Technology Future: Translate business strategy into a forward-looking technology roadmap that supports growth, operational efficiency, customer experience, and competitive advantage.
• Build an Extraordinary IT Team: Lead, coach, develop, and hold accountable a high-performing team where talented people want to work, grow, and succeed. Conduct regular management routines, coaching, performance reviews, and corrective action when appropriate.
• Champion Artificial Intelligence, Automation, and Digital Transformation: Identify, evaluate, and responsibly implement AI, automation, analytics, and digital solutions that simplify work, strengthen decision-making, and improve customer and employee experiences.
• Deliver Exceptional Technology Operations: Provide executive oversight of enterprise infrastructure, networks, applications, core systems, help desk operations, system integration, backups, archiving, disaster recovery, asset management, and service delivery.
• Protect What Matters Most: Provide executive oversight of technology risk, information security implementation, cybersecurity resilience, secure system architecture, business continuity, and disaster recovery.
• Lead Regulatory Examinations, External Audits, and Technology Compliance: Serve as the executive leader for IT examinations and audits; clearly communicate the effectiveness of the Bank's technology governance, cybersecurity controls, information security, privacy, business continuity, disaster recovery, vendor management, change management, emerging technology risk practices. Coordinate timely remediation of findings.
• Turn Vendor Relationships into Strategic Partnerships: Manage technology vendors, contracts, budgets, service levels, and strategic partnerships. Ensure third parties deliver measurable value and comply with Bank standards.
• Be a Business Leader First and a Technology Expert: Participate in strategic and operational governance as a member of senior management. Partner with business leaders to align technology investments with organizational priorities and measurable business outcomes.
• Monitor emerging trends in financial services and adjacent industries and recommend innovative customer solutions and business tools.
• Oversee the implementation, administration, maintenance, security, and lifecycle management of technology hardware, software, applications, and enterprise systems.
• Ensure timely, effective support for internal customers and coordinate escalated issues with external vendors.
• Ensure technology assets are appropriately maintained, inventoried, secured, and tracked.
• Oversee ticket-tracking practices and ensure recurring or complex issues are documented in IT policies, procedures, or technical guidance.
• Participate in project governance and provide technology leadership for enterprise initiatives, including service on the Project Resources Committee.
• Establish standards for collecting and analyzing technology information, trends, service levels, risks, and performance metrics, and report results to management.
• Identify opportunities for improvement, lead innovative change effectively, and ensure work is accurate, complete, and appropriately validated.
• Comply with and help enforce Richwood Bank policies, procedures, regulatory requirements, and internal controls.
• Privacy Officer Responsibilities
• The CIO also serves as the Bank's designated Privacy Officer and will:
• Oversee the Bank's privacy program in collaboration with Legal, Compliance, Risk, and Information Security.
• Ensure appropriate implementation of applicable privacy and data protection requirements, including the Gramm-Leach-Bliley Act and related banking regulations.
• Develop, maintain, implement, and periodically review privacy policies, procedures, and controls.
• Coordinate privacy impact assessments and evaluate risks associated with new products, services, systems, technology partners, and data uses.
• Oversee privacy incident response coordination, including escalation, investigation, documentation, and support for notification decisions.
• Support privacy training and promote responsible customer information handling throughout the organization.
• Maintain appropriate documentation for regulatory examinations and audits and regularly report privacy risks, strategies, and remediation efforts to senior leadership.
• Vendor Risk Management
• Support the development, implementation, and continuous enhancement of the Vendor Risk Management Program in alignment with industry and regulatory requirements.
• Evaluate prospective and existing vendors through appropriate due diligence, risk assessments, and analysis of organizational risk.
• Monitor critical vendor performance and compliance, including adherence to service-level agreements and organizational standards.
• Partner with business units to support a coordinated approach to vendor risk management, communication, issue escalation, and resolution.
• Maintain complete records of vendor evaluations, monitoring, and related activities; report on vendor risk profiles and compliance; and recommend improvements.
• Monitor third-party risk trends and regulatory changes and recommend appropriate program enhancements.

Other Duties

Please note this is not a comprehensive listing of activities, duties or responsibilities required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Education and Experience

• Bachelor's degree in information technology, Information Systems, Computer Science, Business, or a related field, or equivalent relevant professional experience.

• At least eight years of progressively responsible information technology experience, including significant technology management responsibilities.

• At least three years of demonstrated people leadership experience.

• Experience developing and executing technology strategies aligned with organizational objectives.

• Demonstrated ability to lead complex technology initiatives, manage resources, and produce measurable results.

• Strong working knowledge of enterprise technology architecture, infrastructure, cybersecurity practices, system integration, data management, and technology risk.

• Experience managing technology vendors, budgets, contracts, and strategic partnerships.

• Strong executive communication, organizational, analytical, and problem-solving skills.

• Proven commitment to developing people, improving processes, and delivering excellent service.

Preferred Experience

• Technology leadership experience within banking, financial services, or another highly regulated industry.

• Familiarity with community banking operations, core banking platforms, and digital banking solutions.

• Experience leading IT regulatory examinations and external audits, including direct interaction with examination personnel, presentation of technology risk management practices, and resolution of regulatory findings.

• Experience working with Jack Henry technologies, Q2 digital banking, Microsoft 365, or comparable enterprise platforms.

• Demonstrated success implementing AI, automation, analytics, or digital transformation initiatives.

• Familiarity with banking regulatory expectations, FFIEC guidance, privacy requirements, cybersecurity frameworks, and third-party risk management.

• Experience leading organizational change and creating high-performing, collaborative technology teams.

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Candidates are subject to background and credit checks. Employement is contingent upon results that meet company standards and applicable laws.