Chief Information Officer

The Chief Information Officer is responsible for the strategic direction, leadership, and oversight of the Bank’s technology organization and technology-enabled operations. The CIO partners with executive leadership and business leaders to ensure technology capabilities support the Bank’s strategic objectives, growth, operational effectiveness, security, and regulatory requirements.

The CIO provides enterprise leadership across technology strategy, infrastructure, applications, cybersecurity, data, technology vendors, business continuity, and technology-related transformation initiatives.

Essential Duties and Responsibilities

• Develop and execute the Bank’s enterprise technology strategy in alignment with overall business and growth objectives.
• Provide executive leadership and oversight for technology infrastructure, systems, applications, networks, and technology operations.
• Partner with business leaders to identify opportunities to improve efficiency, client experience, scalability, and controls through technology.
• Establish and maintain an effective technology governance framework, including prioritization of investments, projects, resources, and technology risk.
• Oversee the Bank’s cybersecurity program in partnership with Information Security and Risk, ensuring appropriate protection of systems, data, and information assets.
• Ensure technology practices and controls are aligned with applicable banking regulatory expectations and the Bank’s risk management framework.
• Provide leadership for technology supporting acquisitions, integrations, conversions, new products, and other strategic initiatives.
• Oversee technology vendor relationships, contracts, service levels, performance, and third-party technology risk.
• Develop and manage the technology budget, including capital investments, operating expenses, licensing, and vendor costs.
• Maintain effective disaster recovery, technology resiliency, and business continuity capabilities.
• Establish appropriate technology architecture, standards, policies, procedures, and controls.
• Develop and maintain a technology roadmap that supports current operations while anticipating future growth and organizational needs.
• Evaluate emerging technologies and recommend investments that provide meaningful business value while appropriately managing risk.
• Recruit, develop, and lead a high-performing technology organization with clear accountability and succession planning.
• Provide executive leadership and the Board with clear reporting regarding technology strategy, major initiatives, cybersecurity, risks, investments, and performance.

Leadership Expectations

• Operates as an enterprise leader with a Bank-wide perspective.
• Builds strong partnerships across Operations, Risk, Compliance, Finance, Strategic Initiatives, and business lines.
• Balances innovation, speed, risk, cost, and operational sustainability.
• Creates clear accountability and governance around technology decisions and investments.
• Develops scalable technology capabilities that support growth and acquisition integration.
• Communicates complex technology issues clearly to executive and non-technical audiences.

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field; advanced degree preferred.
• Significant progressive technology leadership experience, including executive or senior management responsibility.
• Banking or financial services technology experience strongly preferred.
• Experience leading complex technology environments, major system implementations, integrations, or conversions.
• Demonstrated experience with cybersecurity, technology risk, vendor management, infrastructure, enterprise applications, and technology governance.
• Experience developing technology strategies, budgets, and multi-year roadmaps.

Knowledge, Skills and Abilities

• Strong executive leadership and strategic planning capabilities.
• Broad understanding of banking technology, cybersecurity, infrastructure, applications, data, and emerging technology.
• Strong knowledge of technology risk management and regulatory expectations within financial services.
• Ability to translate business strategy into practical technology priorities.
• Strong financial and vendor management skills.
• Ability to lead organizational change and large-scale transformation.
• Excellent executive communication and relationship-management skills.
• Strong judgment and ability to balance business needs with security, risk, cost, and scalability.